German Speaking Customer Service Representative for Cruise Line Industry
Há 6 dias
Cross Border Talents is a leading provider of customer service solutions, seeking an experienced professional to support a major cruise line in delivering exceptional German-speaking customer service. This remote role offers the opportunity to elevate customer satisfaction and service quality for a distinguished clientele across global cruise markets.
Job Overview- This position is part of our partnership with a major cruise line, aiming to drive excellence in customer service and enhance passenger experiences.
We offer a competitive compensation package, including a base salary of €1,100 per month, distributed over 14 payments annually, and performance incentives up to €120 per month in sales bonuses.
Key Responsibilities- Provide top-tier German-speaking customer service to clients via phone, email, or chat.
- Resolve customer complaints and concerns in a timely and professional manner.
- Meet or exceed productivity and quality targets, while maintaining a high level of accuracy and attention to detail.
- Prior experience in Contact Centers or Customer Service settings is highly desirable.
- Proficiency in digital tools and strong problem-solving skills are essential.
- Effective written and verbal communication skills, with a focus on providing excellent customer service.
- Fully remote work environment, operating from Porto, Portugal.
- A dynamic and supportive team culture, with opportunities for growth and development.
- An attractive compensation package, including performance-based incentives.
Join Cross Border Talents in creating lasting impressions and delivering world-class customer service that sets new standards in quality and professionalism.
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