Dedicated Cruise Line German Customer Service Representative
Há 3 dias
Cross Border Talents is seeking an established business process outsourcing (BPO) partner to support a leading cruise line in delivering exceptional German-speaking customer service.
This remote role offers the chance to elevate customer satisfaction and service quality for discerning clients across global cruise markets, promoting a world-class experience.
Key Responsibilities:- Provide top-tier customer support via phone, email, or chat channels in German language.
- Maintain accurate records and documentation of customer interactions.
- Collaborate with internal teams to resolve complex customer issues efficiently.
- Prior experience in contact centers or customer-facing roles, preferably with sales, tourism, or travel industry background.
- Excellent digital literacy and attention to detail, along with effective problem-solving skills and professional communication abilities.
- Ability to adapt quickly to changing situations and work effectively in a fast-paced environment.
The successful candidate will receive a competitive base salary of €1,100 per month, paid out over 14 installments annually, as well as performance-based bonuses up to €120 monthly. As a fully remote employee based in Portugal, you will enjoy a flexible schedule with rotating shifts and guaranteed days off each week.
About Cross Border Talents:We are a dedicated recruitment agency committed to partnering with established companies to drive excellence in customer service. By joining us, you will have the opportunity to be part of a dynamic team that strives to set new standards in quality and professionalism, enhancing passenger experiences and supporting the reputation of a leading cruise brand.
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