Customer Service Representative
Há 6 dias
We are seeking a skilled Customer Service Representative to join our team at German Etrade Gmbh.
The successful candidate will be responsible for handling all incoming contacts from clients via phone, chat and email. This includes appointments, income statements, PIN/TAN orders for online banking, implementation of card blocking, mediation between the customer and other bank branches, and feedback.
As a key member of our team, you will provide excellent customer service experience and continuously seek initiatives to enhance service and improve the overall customer experience.
You will use adequate tools, processes and/or methods to ensure the provision of accurate, valid, and complete information. Additionally, you will present the product range in a sales-oriented way and support central marketing campaigns.
To succeed in this role, you will need C1 German language skills with great linguistic expression and B2 English language skills, both oral and written. You must also be able to listen actively, identify, apply and explain your product and/or service expertise with clarity and solve issues in the first contact with customers.
Key Benefits:
- A competitive salary: €35,000 per year
- A relocation support package
- Working hours Monday - Friday 8 AM - 5 PM with a possibility of change to 8:00 am – 8:00 pm in the future
- 2 weeks of training + 1 week of nesting (100% on site)
- A dynamic and creative team with positive and friendly atmosphere
- Food vouchers
- Guidance and tools to reach your full potential
This is an exciting opportunity to work with a leading financial institution and contribute to the success of our team. If you have the necessary skills and qualifications, we encourage you to apply.
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