Customer Service Representative

Há 12 horas


Porto, Porto, Portugal Cross Border Talents Tempo inteiro
Job Overview:

We are seeking a skilled Customer Service Representative to join our team at Cross Border Talents. This role involves providing exceptional customer service via phone, email, or chat, ensuring timely and effective resolutions to customer issues.

Salary and Benefits:

The salary for this position is competitive, with a estimated annual salary of €30,000 - €40,000, including a €450 Language Bonus paid in 12 monthly installments. Additionally, you will receive a meal allowance of €7.63 net per working day.

Job Description:

As a Customer Service Representative, you will be responsible for:

  • Providing customer service via various communication channels
  • Assisting customers with inquiries, concerns, and product-related questions
  • Maintaining accurate records of customer interactions
  • Collaborating with the team to improve customer service processes
Required Skills and Qualifications:

To be successful in this role, you should have:

  • Languages Required: Fluent German (written and spoken)
  • Experience: Previous customer service experience is a plus but not mandatory
  • Skills: Strong communication skills, problem-solving abilities, and a customer-first attitude
  • Availability: Must be available to work Monday to Friday with the potential for future shift work
Work Location:

This role is based in Porto, Portugal, and requires the ability to work on-site.



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