Customer Service Representative

Há 2 dias


Porto, Porto, Portugal Phiture Tempo inteiro

We are looking for a highly motivated and customer-focused Customer Service Representative to join our team at SmartRental Group. With over 10 years of experience in the hospitality sector, we provide diverse solutions adapted to all accommodation needs.

The ideal candidate will have at least 1 year of previous experience in a similar position, with strong management skills and a high level of English proficiency. Additional languages are also valued. As a member of our front desk team, you will be responsible for guest billing, administrative tasks, and providing exceptional customer service.

Key Responsibilities:

  • Manage hotel reservations and PMS systems
  • Assist guests with check-in/check-out procedures and registration information
  • Provide recommendations for local attractions, restaurants, and transportation
  • Satisfy guest requests and resolve complaints in a timely manner
  • Communicate effectively with guests and internal teams via phone and email

What We Offer:

  • A competitive salary of approximately $40,000 - $50,000 per annum, depending on experience
  • Possibility of professional development and growth within an expanding company
  • Discounts on our hotels, restaurants, events, and more


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