Customer Service Representative for Global Brands in Porto

Há 3 dias


Porto, Porto, Portugal Blu Selection Tempo inteiro

**About the Role**

We are seeking a talented Customer Service Representative to join our dynamic team in Porto. In this role, you will be responsible for providing exceptional customer service via email, chat, and phone to represent renowned brands.

Key Responsibilities:

  • Handle incoming and outgoing calls with professionalism and empathy.
  • Provide accurate information about products, services, and company policies.
  • Resolve customer issues, process orders, and manage requests effectively.
  • Maintain detailed records of customer interactions in the CRM system.
  • Follow scripts and guidelines to ensure consistency and quality service.

**Requirements**

  • Native level in German + advanced English skills.
  • Strong critical thinking abilities.
  • Interest in social media.
  • A reliable and proactive approach to tasks.
  • Previous experience in customer service or content moderation is desirable but not required.
  • Commitment to providing high-quality, accurate information.
  • Willingness to work and live in Porto, Portugal.

**What We Offer**

  • Full-time 6-month contract with 40 hours per week.
  • Rotative shifts (depending on the project).
  • Competitive salary package: €1,400 gross/month (14 times per year) + performance bonus + private health insurance.
  • Reimbursement of the first flight ticket (up to €400) after 180 days for those living outside Portugal, or travel reimbursement (up to €150) after 90 days plus hotel stay for 15 days for those living within Portugal.
  • Fully paid training, professional development, and career progression.
  • Work in an international environment with a multinational company based in Lisbon.

**About Us**

Our company was founded in 2000 by two French entrepreneurs and has since grown into an international leader in customer experience with over 50,000 employees worldwide. In our international center in Lisbon, we handle customer experiences for some of the world's most advanced brands.



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