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Customer Service Representative in Porto
Há 1 mês
About the Role: We are seeking a Customer Service Representative fluent in German to join our dynamic team at Phiture. This is a remote position based in Portugal, ideal for local candidates who are looking to work with a company that offers exceptional service delivery.
Key Responsibilities: As a Customer Service Representative, you will be responsible for handling customer inquiries and issues related to products, services, and general support via multiple communication channels (email, chat, and phone).
- You will assist customers with inquiries and provide accurate information and solutions.
- You will resolve customer issues by escalating them to the appropriate departments as needed.
- You will document and manage customer interactions in our CRM system.
Schedule: You will work rotative shifts within the schedule below:
- Monday to Friday: 08:00 - 18:00
- Saturday and Sunday: 08:00 - 17:00
- Occasionally, availability from 08:00 - 19:00 is required.
Requirements: To be successful in this role, you will need to have:
- Fluency in German (native or near-native level).
- Proficiency in English (minimum B2 level).
- Excellent communication and interpersonal skills.
- Able to work independently and manage time effectively.
- Strong problem-solving skills and customer-focused mindset.
- Availability to work flexible and rotative shifts.
- Residing in Porto or nearby areas.
What We Offer: In return for your hard work and dedication, we offer a competitive salary package with allowances, including a salary of €25,000 per year. You will also receive a remote work setup with all necessary equipment provided, training and continuous support to help you succeed in the role, and a collaborative and friendly work environment. Additionally, you will have opportunities for career growth and development.
