Customer Service Representative
2 semanas atrás
We are seeking a highly skilled Customer Service Representative to join our team in Porto. As a key member of our customer experience team, you will be responsible for providing exceptional service to our clients via email, chat, and phone.
Key Responsibilities:
- Handle incoming and outgoing calls with professionalism and empathy.
- Provide accurate information about products, services, and company policies.
- Resolve customer issues, process orders, and manage requests effectively.
- Maintain detailed records of customer interactions in our CRM system.
- Follow scripts and guidelines to ensure consistency and quality service.
- Meet performance metrics such as call resolution time and customer satisfaction.
- Stay updated on product knowledge and company policies.
- Ensure customer satisfaction by managing expectations and following up when needed.
To succeed in this role, you should have:
- A native level of German and advanced English skills.
- Strong critical thinking abilities.
- An interest in social media.
- A reliable and proactive approach to tasks.
- Previous experience in customer service or content moderation is desirable but not required.
We offer a comprehensive benefits package that includes:
- A competitive salary: €950 gross/month (14 times per year) + €450 gross/month (12 times per year) + €7.63/day meal allowance + performance bonus + private health insurance.
- A fully paid 6-month contract with 40 hours per week.
- Rotative shifts (depending on the project).
- Opportunities for professional development and career progression.
Our company is an international leader in customer experience with over 50,000 employees worldwide. We handle customer experiences for some of the world's most advanced brands and offer a unique work environment in a modern center with an international team.
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