Technical Operations Lead
Há 2 dias
SAP is a leading provider of enterprise software solutions, helping more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Our company culture is focused on collaboration, innovation, and customer satisfaction.
Job DescriptionWe are seeking an experienced Technical Operations Lead to join our Solutions Management & Operations (SMO) team in Portugal. As a key member of our leadership team, you will be responsible for driving the execution of our IT Operations Cloud strategy, shaping the future of SMO, and ensuring seamless operation across time zones.
Key Responsibilities:- Drive the SMO strategy, portfolio, and innovation topics jointly with the leadership team
- Cooperate with stakeholders to establish and extend the network with our customers
- Lead agile principles to drive self-organization in the team
- Shape the future of SMO addressing the demand of a DevOps organization
- Create an environment conducive to resilient and secure operations
- Manage resources, issues, and escalations, ensuring defined SLAs and KPIs for operations
To succeed in this role, you will need:
- 5+ years of experience working with global teams in a leadership role with cultural sensitivity
- Expertise in guiding a team through dynamic settings with rapidly evolving technology
- Proven track record of 5+ years of experience in SAP basis & cloud technology, preferably in hybrid operations
- Experience with agile methodologies and ability to develop and lead a self-organized team
- Excellent interpersonal and written communication skills in English language
- Strong customer, result, and execution focus
- Self-confidence and competency working under high pressure, making critical decisions, and interacting with senior management
We offer a highly collaborative team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Our company values include a commitment to inclusion, diversity, and accessibility.
Estimated Salary$120,000 - $180,000 per year, depending on location and experience.
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