Customer Service Team Lead

3 semanas atrás


Porto, Porto, Portugal Klã¶Ckner Pentaplast Europe Gmbh & Co. Kg Tempo inteiro
About Us

KlæCkner Pentaplast Europe GmbH & Co. KG is a globally recognised leader in the packaging and specialty film industry, renowned for its unwavering commitment to sustainability and innovation.

Job Description

We are currently looking for a Customer Service Team Lead to join our Overseas Team Europe at our site in Porto, Portugal. The successful candidate will be responsible for achieving CSR goals within the team and implementing new initiatives/projects in collaboration with the Manager CS and Regional Process Lead.

Key Responsibilities:
  • Ensuring efficient process organisation within the defined area, including KU and SAP upgrades, master data harmonisation and alignment of sales support.
  • Implementing all compliance guidelines, as well as ensuring compliance with legal requirements and management system requirements for quality, environment, hygiene, occupational safety and energy.
  • Observing and assuring key figures, including review and implementation of suitable KPIs and preparation of monthly reports for the Manager CS EMEA/Asia and the management team.
  • Governance with RPL on defined SOP and supporting RPL to harmonise working methods within the customer service organisation.
  • Securing and tracking customer complaints and acting as contact person for escalations of complex complaints and issues.
Requirements:
  • A completed degree (University/Technical College) in industrial engineering or business administration, or 5-10 years' business-related experience from Customer Services.
  • Experience in 'order to cash' management and service processes.
  • In-depth knowledge of SAP SD, BW and Salesforce.
  • Very good MS Office knowledge, especially Excel.
  • Fluent written and spoken English skills, with a second foreign language an advantage (German, Spanish, French, Italian).
  • Leadership skills with a convincing and self-confident demeanour.
  • High service mentality, strong internal customer orientation and organising abilities.
  • Extensive product knowledge and deep knowledge in customs regulations overseas region.
What We Offer

We offer a competitive salary of approximately €70,000 per annum, depending on experience, as well as a range of benefits including comprehensive training and development opportunities, a dynamic and supportive work environment, and the chance to work with a global leader in the packaging and specialty film industry.

How to Apply

If you are determined, thrive in a fast-paced environment with high levels of accountability and focus, then we'd love to meet you. Please submit your application using the link below.


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