Diverse Customer Liaison Specialist
1 semana atrás
Located in Porto, Portugal, this role is ideal for a native Portuguese speaker or someone with fluent skills in the language and strong English communication abilities. This position offers the chance to work in a multicultural environment abroad and contribute to exceptional customer service.
This job involves being the first point of contact for customer inquiries, offering specialized support through written and phone communication, and building lasting relationships by providing courteous and professional assistance.
The responsibilities of this role include meeting customer service quality goals, adhering to compliance regulations, and achieving productivity targets. Additionally, you will be responsible for creating memorable customer experiences that exceed expectations and foster loyalty.
To succeed in this position, you will need to possess:
- A native or proficient level of Portuguese (C2)
- An advanced level of English (at least C1) both verbal and written
- Strong communication skills, including excellent phone conversation skills, attentive listening, and superior writing skills
- Analytical and problem-solving skills with a keen attention to detail
- A desire to learn and advance, with a curious approach to investigation and problem-solving
You must also hold EU citizenship or a valid work permit for Portugal and be willing to relocate to Porto. Benefits of this role include competitive wages, paid professional training, employee discounts, private healthcare and dental insurance, growth opportunities, and a fun company-wide culture.
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