International Customer Liaison Specialist

Há 7 dias


Porto, Porto, Portugal H.B. Fuller Tempo inteiro

As the largest pureplay adhesives company globally, H.B. Fuller's innovative solutions enhance product quality, safety, and performance worldwide.
H.B. Fuller was founded in 1887 with a mission to connect what matters through global collaboration and customer-centric innovation.

Job Overview

The International Customer Liaison Specialist acts as the primary point of contact for customers across EIMEA, ensuring seamless day-to-day interactions and timely resolution of queries and complaints.

Main Responsibilities
  • Manage all aspects of the order cycle, including entry, maintenance, confirmation, and follow-up, to ensure customer satisfaction and efficient interface.
  • Communicate changes that may affect orders professionally and promptly.
  • Administer SAP systems, updating customer master data, CoA, invoice query resolutions, and customer complaints in a timely manner.
  • Liaise regularly with Finance, Logistics, Supply Chain, and Sales teams to ensure on-time-in-full delivery to customers.
  • Maintain consignment stocks and complete customer portals where necessary.
Requirements
  • 0-2 years' experience in customer service or a related field.
  • High school degree or commercial education.
  • Fluency in written and spoken English and/or at least one other major language: German, French, Spanish, Italian, or Polish.
Benefits

Excellent communication and presentation skills are essential for success in this role. Strong problem-solving abilities and adaptability to different customer types are also crucial.



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