International Customer Support Specialist

Há 5 dias


Porto, Porto, Portugal Manpowertbo Tempo inteiro

ManpowerGroup is a multinational company recognized worldwide for making business more human. By choosing us, you are choosing to be part of a multicultural and dynamic team in a universe of projects with the best brands on the market.

The Role:

We're looking for travel lovers with a passion for helping people to join our team as a Customer Experience Specialist. As a key member of our support team, your mission will be to make our clients happy by providing exceptional support through various channels (Chat, Email, and Telephone). You will be the voice of our brand, solving customers' questions or concerns, maintaining and updating customer information, and following up as necessary.

Bonus package to reward your hard work.
Full-time, paid training to help you succeed in your role.
A huge learning and development platform tailored to your needs.
Being part of a thriving, open-minded work culture.
Work from our beautiful offices.

You will spend most of your time listening, responding, and mediating between international guests and partners to resolve issues. Additionally, you'll reply to calls, emails, and messages from customers worldwide in English and Portuguese, navigating different online IT tools and browsers to provide accurate information and follow set processes.

In this role, you will also have the opportunity to collaborate with your teammates and colleagues through peer-to-peer learning and constructive feedback to foster a positive working environment. Regular involvement with company events, team meetings, and projects is expected.

Key Requirements:

Native Brazilian Portuguese / Portuguese with English (C1) language proficiency.
A problem-solving and solution-driven mentality.
A positive, motivated mindset that will help you deal with tricky customer problems.
An open mind to changing priorities and business processes.
Intermediate IT skills.
A desire to work in a team-based, fast-paced, international environment where you'll embrace different cultures, nationalities, and languages.
Residence permit.
Availability to work rotating shifts, 8 hours a day between 08:00 and 03:00.

Estimated Annual Salary: $40,000 - $60,000, depending on experience and qualifications.



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