Healthcare Customer Support Specialist

Há 23 horas


Porto, Porto, Portugal Buscojobs Portugal Tempo inteiro

About Pharmbills: A trusted partner in the healthcare industry, we deliver top-notch financial and administrative solutions. Our mission is to streamline healthcare billing processes for patients, healthcare providers, and insurance companies.

We are seeking a dedicated Healthcare Customer Support Specialist to support American healthcare organizations and their clients from our offices in Portugal and across the US, Bulgaria, Ukraine, Poland, Georgia, Colombia, and the Czech Republic.

This role involves working with dynamic teams to resolve customer inquiries and provide exceptional service. As a specialist, you will be responsible for collaborating with our international team to offer streamlined support and ensure seamless communication.

Schedule: Aligned with New York time zone

Key Responsibilities:

  • Provide timely and effective support to customers through various channels, including phone, email, and chat
  • Collaborate with internal teams to resolve complex customer issues and escalate when necessary
  • Develop and maintain knowledge of our products and services to provide accurate information to customers
  • Continuously improve customer satisfaction by implementing process improvements and best practices

What We Offer:

  • Excellent compensation package, estimated at $50,000 - $60,000 per year, depending on experience
  • Comprehensive medical insurance from our partner, available after a trial period
  • Corporate training programs to develop your skills and knowledge
  • A chance to grow your career in a dynamic multinational company
  • Ongoing opportunities for professional growth and development

Equal Opportunities Employer:

We are an equal opportunities employer and welcome applications from all qualified candidates, regardless of gender or background. Apply today and take the first step towards a rewarding career in healthcare customer support



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