Customer Support Professional for International Markets
2 semanas atrás
At TeamViewer, we are seeking a highly skilled Customer Support Specialist to join our team in Porto. As a key member of our international support team, you will be responsible for delivering exceptional customer service to our clients based in France and other English-speaking countries.
Job Description- We offer a competitive salary of approximately €45,000 per annum, taking into account the cost of living in Porto.
- Your primary role will involve supporting our existing customers with technical and accounting issues via phone and email.
- You will also provide support through our ticket system, answering inquiries and resolving customer concerns efficiently.
- In addition, you will prepare offers for prospective customers, tailoring solutions to meet their individual needs.
- You will demonstrate our software solutions to customers through online demonstrations, showcasing how they can solve their IT challenges.
We value collaboration and teamwork, and as a Customer Support Specialist, you will work closely with all members of the team to deliver a best-in-class experience for our existing and potential customers.
Requirements- A university degree in economics or a related field, or relevant vocational education such as commercial or technical training.
- Fluency in French and English is mandatory; proficiency in additional languages is a plus.
- Familiarity with Windows operating systems is desirable.
- At least some experience working in customer-facing roles or sales, including internships.
- Determination, enthusiasm, and a willingness to learn are essential qualities for this position.
- The ability to work independently while maintaining strong team spirit is crucial.
- Strong communication skills and a passion for working with people are vital.
- A contract location in Porto, Portugal.
- An onsite onboarding process in our HQ office to ensure a smooth start.
- A great compensation package, including a company achievement bonus and stock-based options, regular salary reviews.
- Public transport-friendly offices.
- Access to our Corporate Benefits platform with numerous discounts.
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