International Customer Support Specialist

Há 1 mês


Porto, Porto, Portugal Lectra Tempo inteiro

About Lectra

Lectra is a leading provider of industrial intelligence solutions, empowering companies to drive innovation and growth in the fashion, automotive, and furniture industries.

Job Summary

We are seeking an International Customer Support Engineer to join our European Expertise Center in Porto, Portugal. As a key member of our team, you will provide technical support to our customers and subsidiaries, ensuring the optimal performance of our products and services.

Responsibilities

Provide remote technical support to customers and subsidiaries, troubleshooting and resolving issues efficiently.

Guarantee the availability of Lectra machines installed at customers, ensuring timely and effective support.

Collaborate with the Expertise Center Manager to develop and implement strategies for improving customer satisfaction and service quality.

Requirements

Engineering degree in electronics, mechanics, or production.

Experience in electric and electronic applications, troubleshooting, and practical concepts related to manufacturing and productivity.

Proficiency in CAM applications and robotics, software, and hardware.

Excellent communication skills and ability to adapt to diverse customer needs.

Preferred Qualifications

Knowledge of Portuguese or other European languages.

Experience working in a multicultural and agile environment.

What We Offer

Competitive remuneration package, including health insurance and life insurance.

Opportunity to work in a dynamic and autonomous environment, sharing knowledge and expertise with colleagues.

Access to a GoodHabitz e-learning platform with a wide range of courses.

Remote work policy of 70 days per year, with flexible working arrangements.

Location

The position is based in Vila Nova de Gaia, Porto, at Candal Park, with easy access by car, motorcycle, or public transportation.

We look forward to receiving your application and discussing this exciting opportunity with you.



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