International Customer Support Specialist For European Market

2 semanas atrás


Porto, Porto, Portugal Cross Border Talents Tempo inteiro

Overview: We are seeking a highly motivated Customer Service Representative to join our dynamic team in Porto. As a French-speaking expert, you will be the first point of contact for customers, addressing their needs across various areas such as subscriptions, billing, and technical issues.

Role Summary: This is a fantastic opportunity to grow your career in customer service while working in a fast-paced environment. You will be responsible for handling customer inquiries via phone, providing clear and efficient support on a range of topics.

Responsibilities:

  • Customer Interaction: Handle customer inquiries via phone, providing clear and efficient support on a range of topics.
  • Problem Resolution: Identify and solve issues related to subscriptions, billing, and technical challenges, delivering personalized and effective solutions.
  • Cultural Fit: Embrace and promote our company's values, contributing to a positive and collaborative team environment.

Requirements:

  • Language Skills: Native-level French or C2 proficiency is required.
  • Experience: No prior experience is needed; we're looking for individuals who are eager to learn and deliver outstanding customer service.
  • Labor Law Compliance: Must possess a valid EU ID or residence card.

Job Details:

  • Location: Based in our office in Porto, this role requires on-site presence.
  • Working Hours: Rotating shifts from Monday to Saturday, with hours between 7 am and 7 pm.
  • Compensation: The estimated salary for this position is approximately €18,000 - €25,000 per year, depending on experience.

Benefits:

  • Comprehensive Training: We offer thorough training to ensure your success in this role.
  • Benefits Package: Enjoy a range of benefits, including health insurance, paid time off, and more.

Why Choose Us?

We are a leading telecommunications company committed to delivering excellent customer service. Join us and take your career to the next level



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