Customer Service Liaison
Há 1 mês
At Deblock Group, we're looking for a skilled Customer Service Liaison to join our team. As a key member of our customer support department, you will play a vital role in providing top-notch service and ensuring customer satisfaction with our innovative financial solutions.
Key Responsibilities:
- Act as the primary point of contact for customers, providing guidance and support with a 5-star approach.
- Troubleshoot and resolve issues via phone, email, and live chat platforms.
- Collaborate closely with other teams, such as Product and Engineering, to effectively address customer needs.
- Document and track customer interactions and feedback, providing insightful reporting to internal stakeholders.
- Assist with the development and improvement of customer support processes and resources.
- Maintain in-depth knowledge of Deblock Group's products and services to better assist customers.
Requirements:
- Previous experience in customer support or a related role, preferably within the financial services industry.
- Excellent communication skills, both written and verbal, with the ability to articulate complex information in a clear and concise manner.
- Strong problem-solving abilities, with a focus on providing efficient and effective resolutions to customer issues.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Fluency in English, spoken and written.
- Familiarity with fintech and cryptocurrency concepts and trends is a plus.
- Ability to work independently and collaboratively in a team-oriented environment.
Benefits:
- Competitive salary.
- Private dental + health insurance.
- Tech gear for your job.
- 30 days of paid holidays (excl. bank holidays).
- Option to work 100% remotely or come to the office - your choice.
- Ability to work abroad.
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