Digital Healthcare Liaison

Há 16 horas


Porto, Porto, Portugal Maze Impact Sa. Tempo inteiro

About Knok

Maze Impact Sa. is a fast-paced technology company that humanizes the digital transformation of healthcare. Our vision is to create a world where everyone has timely access to quality healthcare through digital technology, fostering a more equal society. We are committed to this mission and you can recognize it in every person who embodies it. With rapid growth, we deliver augmented telemedicine on 4 continents and have only just begun.

About the Role

We are seeking a Digital Healthcare Liaison to be part of our front desk team, supporting doctors during medical appointments and utilizing our platform, responding to customer inquiries, and addressing complaints. As a Digital Healthcare Liaison, you will:

  • Book home consultations efficiently;
  • Handle emails and calls related to home consultations;
  • Manage appointment requests and registration;
  • Monitor home consultations activity in real-time;
  • Ccoordinate appointments with the triage team and doctors;
  • Provide feedback to other teams;
  • Ensure a positive experience for doctors, customers, and partners;
  • Clarify knok subscription plans.

About You

To be considered for this role, here are the skills we're looking for:

  • Computer skills and ability to use multiple tools simultaneously;
  • Effective communication and argumentation skills;
  • Team spirit;
  • Flexibility, especially for shift work;
  • Fluency in English, with the ability to communicate effectively both written and verbally at all levels of business.

Estimated Salary

The estimated annual salary for this position is $60,000-$80,000 based on industry standards and location. This figure may vary depending on factors such as experience and performance.


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