Digital Healthcare Liaison
Há 16 horas
About Knok
Maze Impact Sa. is a fast-paced technology company that humanizes the digital transformation of healthcare. Our vision is to create a world where everyone has timely access to quality healthcare through digital technology, fostering a more equal society. We are committed to this mission and you can recognize it in every person who embodies it. With rapid growth, we deliver augmented telemedicine on 4 continents and have only just begun.
About the Role
We are seeking a Digital Healthcare Liaison to be part of our front desk team, supporting doctors during medical appointments and utilizing our platform, responding to customer inquiries, and addressing complaints. As a Digital Healthcare Liaison, you will:
- Book home consultations efficiently;
- Handle emails and calls related to home consultations;
- Manage appointment requests and registration;
- Monitor home consultations activity in real-time;
- Ccoordinate appointments with the triage team and doctors;
- Provide feedback to other teams;
- Ensure a positive experience for doctors, customers, and partners;
- Clarify knok subscription plans.
About You
To be considered for this role, here are the skills we're looking for:
- Computer skills and ability to use multiple tools simultaneously;
- Effective communication and argumentation skills;
- Team spirit;
- Flexibility, especially for shift work;
- Fluency in English, with the ability to communicate effectively both written and verbally at all levels of business.
Estimated Salary
The estimated annual salary for this position is $60,000-$80,000 based on industry standards and location. This figure may vary depending on factors such as experience and performance.
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