Multilingual Customer Service Specialist for Global Enterprise
Há 3 dias
We are seeking a highly skilled Multilingual Customer Service Specialist to join our team in Porto, Portugal.
As a Multilingual Customer Service Specialist, you will be responsible for providing exceptional customer service to clients in French and English, responding to inquiries, resolving issues, and promoting the company's products and services.
Our ideal candidate will have a native or proficient level of French (C2) and advanced English skills, with a strong background in customer service and/or banking/insurance. You will also possess excellent communication and interpersonal skills, with the ability to work independently and as part of a team.
The salary for this role is estimated to be around €30,000 - €40,000 per year, depending on experience and qualifications. We offer a competitive package, including relocation assistance, paid professional training, employee discounts, private healthcare and dental insurance, and growth opportunities through various development programs.
Key responsibilities include:
- Providing exceptional customer service to clients in French and English
- Responding to customer inquiries and resolving issues promptly and efficiently
- Promoting the company's products and services to customers
- Maintaining accurate and up-to-date records of customer interactions
- Collaborating with colleagues to achieve team goals and objectives
To succeed in this role, you will need:
- A native or proficient level of French (C2)
- Advanced English skills
- Previous experience in customer service and/or banking/insurance
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
This is an exciting opportunity to join a dynamic and growing company, working with a talented team to deliver exceptional customer experiences. If you are passionate about delivering outstanding customer service and have the skills and experience required for this role, we encourage you to apply.
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