German Language Customer Service Representative

Há 17 horas


Porto, Porto, Portugal H.B. Fuller Tempo inteiro

Overview of the Role: We are seeking a German language customer service specialist to act as a single point of contact for customers in their assigned portfolio, ensuring all day-to-day customer-related activities are handled in a courteous, accurate, and timely manner. The successful candidate will maintain and increase customer loyalty by building strong relationships with our clients.

Primary Responsibilities: For the defined customer area/portfolio, the job holder will manage all aspects of the order cycle, including entry, maintenance, confirmation, follow-up, to ensure customer satisfaction and a hassle-free interface. This includes handling customer interactions, coordinating final customer responses, communicating changes that may affect orders, and administering SAP systems to update customer data and resolve queries.

Collaboration and Communication: The ideal candidate will work closely with other functions such as finance, logistics, sales, and supply chain to ensure on-time-in-full delivery to our customers. They will also be responsible for controlling consignment stocks and completing customer portals as required.

Requirements and Qualifications: To succeed in this role, you will need 0-2 years' experience in a similar position. You must have a high school degree or commercial education, fluency in written and spoken English and German, and strong computer competency with proficiency in MS Office suite. A customer-oriented approach, adaptability, excellent communication and presentation skills, ability to multitask and prioritize tasks effectively, and strong problem-solving skills are essential.

Compensation and Benefits: The estimated annual salary for this position is around $55,000-$65,000, depending on location and qualifications. We offer a range of benefits, including comprehensive health insurance, retirement plans, paid time off, and opportunities for professional growth and development.



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