Customer Service Representative
Há 4 dias
We are seeking a highly motivated Customer Service Representative to join our team in Porto, Portugal. As a German Language Expert, you will play a key role in delivering exceptional customer service to our German-speaking clients.
About the JobThis is a fantastic opportunity for someone with strong communication skills and a passion for helping others. You will be working as part of a dynamic team, assisting customers with their queries and concerns via phone, email, and live chat.
Your primary responsibilities will include:
- Providing timely and effective solutions to customer inquiries
- Developing a strong understanding of our web services and communicating this knowledge to customers
- Troubleshooting customer issues and delivering personalized solutions
- Collaborating with colleagues across departments to resolve complex issues and improve customer service
To be successful in this role, you will need:
- Fluent German language skills and at least intermediate English (B2)
- Prior experience in customer service is advantageous but not required
- Strong verbal and written communication skills in both German and English
- Ability to troubleshoot customer issues and provide quick, effective solutions
- Passion for providing excellent customer service and fostering long-term relationships with clients
- Comfort in working in a fast-paced environment and adapting to new challenges
We offer a competitive salary, ranging from €35,000 to €50,000 per year, depending on your level of experience. Additionally, you will enjoy:
- A comprehensive relocation package, including flight tickets and accommodation support, for candidates relocating from abroad
- Comprehensive health and life insurance coverage starting on day one
- A daily meal allowance to support your food expenses
- A monthly transport allowance for your commute
- Opportunities for career advancement and development within the company
- Access to ongoing training to enhance your skills and career
- A flexible and supportive work environment
Porto, located in northern Portugal, is a stunning city with a rich history, beautiful landscapes, and a growing tech industry. Working in Porto provides an excellent opportunity to experience a high quality of life, with delicious food, vibrant culture, and an affordable lifestyle.
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