Beauty Service Expert

2 semanas atrás


Porto, Porto, Portugal Blu Selection Tempo inteiro
About the Role

Your responsibilities and impact as a Beauty Service Expert will be multifaceted:

  • Effective management of consumer requests through various channels, ensuring timely resolutions to Information and Complaints.
  • Providing expert solutions, services, products, and beauty advice in a professional, precise, and timely manner, thereby enhancing customer satisfaction.
  • Maintaining close communication with other departments, redirecting related cases and issues to relevant departments.
Key Qualifications and Skills
  • Exceptional communication skills, coupled with a strong sense of empathy and a keen focus on ensuring customer satisfaction.
  • Demonstrated customer-centric approach, problem-solving abilities, and a collaborative mindset.
  • Proficiency in the German language, with a minimum C1 level.
  • English language proficiency at B2 level.
  • Solid IT skills, including the ability to efficiently utilize reporting tools for customer interactions.
Additional Requirements
  • Willingness and availability to work flexible shifts.
  • Previous experience in the cosmetics and luxury industry is advantageous.
  • Knowledge and hands-on experience with digital and social media platforms.
What We Offer

We provide a long-term fixed-term contract, renewable annually. Our working hours are full-time (40 hours/week), Monday to Sunday, with 8 hours per day (plus one hour for lunch/dinner) on a rotational schedule (8:00-20:00).

Salary and Benefits

Our salary conditions include two options: €950-1100 gross/month, including free accommodation (shared flat, all bills included), or €1300-1400 gross/month, excluding accommodation. Compensation during the training period ranges from 50% of your hourly wages (lower taxes). For international candidates, we offer reimbursement of initial flight expenses after 9 months, airport pick up, yearly two-way flight ticket back to your home country (within the EU), and assistance with paperwork, opening a bank account, etc., upon arrival.

About Us

Located in Lisbon, our company takes care of you from career development to language skills, accommodation, and social integration. As a multinational organisation, we have been acknowledged as one of the best sales and customer service solutions provider companies in the world. You will join an international team with talents from over 80 nationalities worldwide.



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