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Customer Service Representative

2 meses atrás


Porto, Porto, Portugal Sitel Corp. Tempo inteiro

Customer Service Representative - Japanese Language Expert
Portugal, PT
Sitel Corp. is seeking a highly skilled Customer Service Representative to join our team. As a Japanese Language Expert, you will be responsible for providing exceptional customer service to our clients in Japan, ensuring a high level of satisfaction and loyalty.

Daily Responsibilities:

  • Provide first contact resolutions to customer queries
  • Offer specialized customer support through written and phone communication
  • Build meaningful relationships with customers, answering their questions in a courteous, friendly, and professional manner
  • Meet and exceed customer service quality goals, compliance regulations, and productivity targets
  • Create amazing customer experiences that people value and we are proud of
  • Follow the direction of management and provide feedback

Requirements:

  • Native or proficient level of Japanese (C2)
  • Advanced level of English (at least C1) both verbal and written
  • Strong communication skills – with excellent phone conversation skills, attentive listening, and superior writing skills
  • Analytical and problem-solving skills with strong attention to detail
  • Desire to learn and advance, be a curious investigator and problem solver
  • Must hold EU citizenship or valid work permit for Portugal
  • Be a local candidate or willing to relocate to Portugal (work on site - Porto)

Benefits:

  • Relocation package
  • Competitive wages
  • Paid professional training
  • Employee discounts
  • Private healthcare & dental insurance (after six months of employment)
  • Growth opportunities through various development programs
  • Fun and engaging company-wide initiatives, including our EverBetter wellness program
  • Job stability
  • Life-long skills and experience
  • Excellent work culture