Customer Service Quality Expert for Norwegian Speakers

3 semanas atrás


Porto, Porto, Portugal Recruitment Direct Tempo inteiro

At Recruitment Direct, we're looking for a skilled Customer Service Quality Expert to join our team in Riga, Latvia. This is a challenging role that requires strong analytical and communication skills, with a focus on delivering exceptional customer experiences.

Key Responsibilities:

  • Quality Auditing: Conduct thorough audits of customer interactions to identify areas for improvement.
  • Root Cause Analysis: Analyze data to pinpoint the root causes of quality issues and develop effective solutions.
  • Performance Monitoring: Monitor individual and team performance to drive quality improvement initiatives.

Feedback & Coaching:

Provide actionable feedback to customer service associates (CSAs) to help them improve their performance. Offer coaching and guidance to support CSAs in achieving operational goals.

Collaboration:

Participate in internal and external calibration sessions to refine quality standards. Engage with stakeholders and customers to gather insights and inform quality improvements.

Reporting & Improvement:

Develop and provide data-driven reports to support quality metrics and overall customer experience. Collaborate with teams to implement improvements and drive business outcomes.

Support & Training:

Handle calls and support escalations as part of operational duties. Participate in training programs to deepen understanding of client needs and business processes.

Requirements:

  • Norwegian language proficiency: C1 level
  • English language proficiency: B1+ or higher
  • Attention to detail: Strong accuracy in monitoring and logging data
  • Problem-solving and analytical skills: Ability to analyze data and suggest continuous improvements
  • Communication and interpersonal skills: Effective communication in feedback and team environments
  • Technical skills: Advanced computer literacy and ability to multitask across different systems
  • Personality traits: Friendly, optimistic, and self-motivated with a service-oriented approach
  • Work flexibility: Ability to work shifts or part-time (where legally applicable)

The estimated salary for this role is €2000 per month. If you are a motivated and detail-oriented individual with a passion for delivering exceptional customer experiences, we encourage you to apply.



  • Porto, Porto, Portugal Sitel Corp. Tempo inteiro

    Sitel Corp. is seeking a highly skilled Norwegian Customer Advisor to join our team. As a customer advisor specialist, your daily responsibilities will include:Providing first contact resolutions to customer queriesOffering specialized customer support through written and phone communicationBuilding meaningful relationships, answering customers' questions in...


  • Porto, Porto, Portugal Recruitment Direct Tempo inteiro

    Job DescriptionWe are seeking a highly skilled Norwegian Speaking Quality Assurance Specialist to join our team at Recruitment Direct in Riga, Latvia.About the RoleThis is an exciting opportunity for a detail-oriented and analytical professional with strong customer service skills to work in a dynamic environment. As a Norwegian Speaking Quality Assurance...


  • Porto, Porto, Portugal Eurofirms Tempo inteiro

    Job Summary:We are seeking a bilingual Customer Service Representative to join our team in Portugal. As a Customer Service Representative, you will be responsible for providing excellent customer service to our clients in Norwegian and English.Key Responsibilities:Provide customer service to clients in Norwegian and EnglishRespond to customer inquiries in a...


  • Porto, Porto, Portugal Eurofirms Tempo inteiro

    We are seeking a Customer Service Representative with proficient Norwegian language skills to join our team at Eurofirms. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients in Norway.Key Responsibilities:Respond to customer inquiries in Norwegian and EnglishMaintain a positive and...


  • Porto, Porto, Portugal Sitel Corp. Tempo inteiro

    Are you passionate about delivering exceptional customer experiences? Do you have strong communication skills and a native or fluent level of Norwegian?We are seeking a Customer Service Representative to join our team in Porto, Portugal. As a representative, you will be responsible for providing first contact resolutions to customer queries, offering...

  • Customer Service Expert

    2 meses atrás


    Porto, Porto, Portugal Sitel Corp. Tempo inteiro

    Customer Service ExpertPurpose: We are seeking a Customer Service Expert to join our Dutch Customer Advisor team. As a Customer Service Expert, you will be responsible for providing first contact resolutions to customer queries, offering specialized customer support through written and phone communication, and building meaningful relationships with...


  • Porto, Porto, Portugal Recruitment Direct Tempo inteiro

    Explore a challenging role at Recruitment Direct as a Senior Quality Assurance Specialist where you will leverage your Norwegian language skills to drive quality excellence.**Job Summary:**We are seeking a detail-oriented and analytical professional with excellent communication skills to join our team as a Senior Quality Assurance Specialist. As a key member...


  • Porto, Porto, Portugal Cpm International Tempo inteiro

    Cpm International is committed to delivering exceptional customer experiences.We are seeking a highly skilled Customer Service Expert to join our team and provide top-notch support to our clients.The ideal candidate will have excellent communication skills, be able to work independently, and possess a strong passion for delivering outstanding customer...


  • Porto, Porto, Portugal Cross Border Talents Tempo inteiro

    Key Responsibilities:Provide exceptional customer support to clients through inbound calls.Welcome and advise customers, offering tailored solutions on every call.Collaborate with internal departments to facilitate efficient processing of customer requests.Maintain the confidentiality of customer information at all times.Requirements:French Native or Strong...


  • Porto, Porto, Portugal Eurofirms Tempo inteiro

    Job Title: Customer Service Representative - Danish SpeakerJob Summary:We are seeking a Customer Service Representative - Danish Speaker to join our team at Eurofirms. As a Customer Service Representative - Danish Speaker, you will be responsible for providing exceptional customer service to our clients in Denmark. Your primary responsibility will be to...

  • Customer Service Expert

    2 meses atrás


    Porto, Porto, Portugal Randstad Ii - Prestação De Serviços, Limitada Tempo inteiro

    About the Role: We are looking for a highly skilled Customer Support Agent to join our team in Porto. As a German native or fluent speaker, you will be the voice of the company and the direct link with business partners.Key Responsibilities:Be the voice of the company and the direct link with business partnersTake care of the German-speaking marketSupport...


  • Porto, Porto, Portugal Kuehne+Nagel Tempo inteiro

    At Kuehne+Nagel, we accelerate digital technologies for our global customers, focusing on developing new mission-critical products, e-solutions, and new digital services following our strategy.Career Opportunity: We invite a skilled IT Quality Assurance Expert to join our team responsible for developing our digital logistics processes in Porto, Portugal....


  • Porto, Porto, Portugal Recruitment Direct Tempo inteiro

    Norwegian Speaking Trainer - Call CentreRiga, Latvia is home to this exciting opportunity for a Norwegian Speaking Trainer. With a salary of €2000 gross per month, this role is perfect for individuals with a strong training background and customer service experience.About the Role:The ideal candidate will have advanced Norwegian language skills (C1 level)...


  • Porto, Porto, Portugal Adecco Prestação De Serviços, Lda Tempo inteiro

    We are seeking a skilled Customer Service Representative to join our team in Porto, Portugal. As a representative, you will be responsible for providing high-quality customer support by phone, email, and chat.The ideal candidate will have excellent communication skills, be proficient in Finnish, Swedish, Norwegian, or Dutch, and possess a strong...


  • Porto, Porto, Portugal Phiture Tempo inteiro

    Kuehne+Nagel's mission is to drive digital innovation for global customers by developing new products, e-solutions, and services aligned with our strategy. You will be part of a dynamic team shaping our digital logistics processes.Your RoleAs the IT Quality & Compliance Manager, you will oversee quality management, information security, data protection, and...

  • Customer Service Expert

    3 semanas atrás


    Porto, Porto, Portugal Buscojobs Portugal Tempo inteiro

    Porto, Portugal is home to a multinational company leading its market with operations based in Lisbon.We offer an annual salary range of €24,000 - 36,000.Company Overview:A leader in its market, our company has operations based in Lisbon and is expanding its presence in the region.The Role:This customer-facing role involves responding to inquiries in a...


  • Porto, Porto, Portugal Sitel Corp. Tempo inteiro

    Customer Service Representative - Japanese Language ExpertPortugal, PTSitel Corp. is seeking a highly skilled Customer Service Representative to join our team. As a Japanese Language Expert, you will be responsible for providing exceptional customer service to our clients in Japan, ensuring a high level of satisfaction and loyalty.Daily...


  • Porto, Porto, Portugal H.B. Fuller Tempo inteiro

    Job Title: Customer Service Representative - German Language ExpertAbout H.B. FullerH.B. Fuller is a global leader in the adhesives industry, renowned for its innovative and functional coatings, adhesives, and sealants that enhance product quality, safety, and performance.Mission & Values:At H.B. Fuller, our mission to Connect What Matters drives our...


  • Porto, Porto, Portugal Adecco Prestação De Serviços, Lda Tempo inteiro

    We are seeking a highly skilled Norwegian-speaking customer support specialist to join our team in Porto. As a telecommunications customer support representative, you will be responsible for providing exceptional service to our clients via phone, email, and chat.About the role:Provide high-quality customer support by resolving queries and issues...


  • Porto, Porto, Portugal Blu Selection Tempo inteiro

    Unlock a rewarding career as a Beauty Customer Service Expert with our multinational organisation in Lisbon. We are seeking an exceptional candidate to join our international team and deliver outstanding customer experiences.Salary: With a competitive salary of €1050-1200 gross/month, including free accommodation or €*** gross/month excluding...