Senior Quality Assurance Specialist with Norwegian Language Skills

4 semanas atrás


Porto, Porto, Portugal Recruitment Direct Tempo inteiro

Explore a challenging role at Recruitment Direct as a Senior Quality Assurance Specialist where you will leverage your Norwegian language skills to drive quality excellence.

**Job Summary:**

We are seeking a detail-oriented and analytical professional with excellent communication skills to join our team as a Senior Quality Assurance Specialist. As a key member of our quality assurance team, you will be responsible for conducting audits on customer interactions, performing root cause analysis, and monitoring individual and team performance for quality improvement.

**Responsibilities:

  • Quality Auditing: Conduct thorough audits on customer interactions to identify areas for improvement.
  • Root Cause Analysis: Analyze data to determine the underlying causes of quality issues and develop corrective actions.
  • Performance Monitoring: Monitor individual and team performance to ensure quality standards are met.
  • Feedback & Coaching: Provide actionable feedback to CSAs to improve their performance.
  • Collaboration: Participate in internal and external calibration and monitoring sessions to refine quality standards.

**Requirements:

  • Language Proficiency: Fluent in Norwegian (C1 level) and English (B1+ or higher).
  • Attention to Detail: Strong accuracy in monitoring and logging data.
  • Problem Solving & Analytical Skills: Ability to analyze data and suggest continuous improvements.
  • Communication & Interpersonal Skills: Effective communication and interpersonal skills to work in a team environment.
  • Technical Skills: Advanced computer literacy and ability to multitask across different systems.
  • Personality Traits: Friendly, optimistic, and self-motivated with a service-oriented approach.
  • Work Flexibility: Ability to work shifts or part-time (where legally applicable).

**What We Offer:

  • A competitive estimated salary of $26,000 per year, based on a gross salary of €2000 per month.
  • The opportunity to work with a dynamic team at Recruitment Direct.
  • A clean criminal record and no payment defaults or credit issues with Klarna or similar financial systems are required.

**About Recruitment Direct:

We are a leading recruitment agency that prides itself on providing exceptional service to our clients and candidates. Our team is dedicated to helping professionals find rewarding careers and companies find top talent. If you are passionate about quality assurance and have excellent language skills, we encourage you to apply for this exciting opportunity.



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