Senior Quality Assurance Specialist with Norwegian Fluency

Há 1 mês


Porto, Porto, Portugal Recruitment Direct Tempo inteiro
Job Description

We are seeking a highly skilled Norwegian Speaking Quality Assurance Specialist to join our team at Recruitment Direct in Riga, Latvia.

About the Role

This is an exciting opportunity for a detail-oriented and analytical professional with strong customer service skills to work in a dynamic environment. As a Norwegian Speaking Quality Assurance Specialist, you will be responsible for conducting quality audits, providing feedback and coaching to CSAs, collaborating with stakeholders and customers, and analyzing data to improve overall customer experience.

Key Responsibilities
  • Quality Auditing: Conduct thorough audits on customer interactions to identify areas for improvement, perform root cause analysis for quality issues, and monitor individual and team performance for quality enhancement.
  • Feedback & Coaching: Provide actionable feedback to CSAs based on insights gained from audits and coaching sessions, offer guidance to improve performance aligned with operational goals.
  • Collaboration: Participate in internal and external calibration and monitoring sessions, engage in discussions with stakeholders and customers to refine quality standards.
  • Reporting & Improvement: Compile data and observations to enhance overall customer experience, assist in developing reports for quality metrics.
  • Support & Training: Handle calls and support escalations as part of operational duties, take part in training to better understand client needs and business processes.
Requirements
  • Language Proficiency: Proficient in Norwegian (C1 level) and English (B1+ or higher).
  • Attention to Detail: Strong accuracy in monitoring and logging data.
  • Problem Solving & Analytical Skills: Ability to analyze data and suggest continuous improvements.
  • Communication & Interpersonal Skills: Effective communication in feedback and team environments.
  • Technical Skills: Advanced computer literacy.
  • Personality Traits: Friendly, optimistic, self-motivated with a service-oriented approach.
  • Work Flexibility: Ability to work shifts or part-time (where legally applicable).
  • Clean Record: Clean criminal record and no payment defaults or credit issues.
What We Offer

This role suits someone who is detail-oriented, analytical, and has a strong focus on customer service and quality improvement, with the ability to coach and communicate feedback effectively in a team setting.

The estimated salary for this position is approximately €2000 gross per month, depending on qualifications and experience. If you are a motivated and customer-focused professional looking to make a difference, apply now



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