IT Support Expert

Há 3 dias


Porto, Porto, Portugal TeamViewer Tempo inteiro

Job Summary:

We are seeking a skilled IT Support Expert to join our Customer Support Team at TeamViewer. This is an exciting opportunity for a passionate and dedicated individual to deliver exceptional customer experiences and provide top-notch technical support.

About the Role:

As an IT Support Expert, you will be responsible for supporting our existing customers with their technical issues over the phone and via email. You will also provide support through our ticket system and support chat, ensuring that customers receive timely and effective resolutions to their queries.

Your Key Responsibilities:

  • Provide expert technical support to customers via phone, email, and ticket system
  • Analyze and troubleshoot complex technical issues, implementing efficient solutions
  • Collaborate with colleagues to achieve team goals and deliver exceptional customer service
  • Develop and maintain in-depth knowledge of our software solutions and technical products
  • Prepare offers for prospect customers, tailoring solutions to meet their individual needs
  • Conduct online demonstrations, showcasing the functionality of our software solutions

Requirements and Qualifications:

  • University degree in a relevant field, such as economics or computer science
  • Fluency in German and English is mandatory; additional languages are a plus
  • Proficiency in Windows user knowledge and experience working in a customer-focused role
  • Determination, enthusiasm, and willingness to learn
  • Strong communication skills, passion for working with people, and ability to work independently

What We Offer:

  • A competitive salary of €60,000 - €80,000 per annum, depending on experience
  • Access to corporate benefits platform with discounts and rewards
  • Quarterly team events and company-wide celebrations
  • Open door policy, flexible work time, and hybrid work arrangement
  • Opportunity to work from abroad for up to 40 days per year

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