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IT Support Specialist with a Passion for Excellence
Há 1 mês
We're seeking a highly skilled and dedicated IT support specialist to join our team at KCS IT. Located in Oporto, Portugal, this role offers the perfect blend of challenge and opportunity for growth.
About the RoleAs an IT Helpdesk specialist, you will be responsible for providing top-notch technical support to our clients. With a proven track record of success in level 1 and 2 IT help desk roles or similar support positions, you possess excellent verbal and written communication skills, strong problem-solving abilities, and a customer-focused approach.
Key Responsibilities- Provide timely and effective technical support to clients via phone, email, or remote access
- Identify and resolve complex technical issues using advanced troubleshooting techniques
- Collaborate with internal teams to ensure seamless support delivery
To succeed in this role, you must have:
- A minimum of 1-3 years of experience in an IT help desk environment
- Strong proficiency in English, with excellent verbal and written communication skills
- Bachelor's degree in Computer Science, Information Technology, or related field
- Familiarity with remote troubleshooting tools, help desk ticketing systems, and support documentation
We provide a comprehensive benefits package, including:
- Competitive salary: €35,000 - €45,000 per year (depending on experience)
- Ongoing training and development opportunities
- Flexible working hours and remote work options
- Access to cutting-edge technology and equipment
- A dynamic and supportive team environment
KCS IT is a leading consulting company in the field of Information Technology and Services, founded in 2008 and based in Lisbon. Our commitment to talent development is evident in our recent expansion into Porto and Azores hubs. As a valued member of our team, you will contribute to creating value for our clients through three main areas: Consulting, Outsourcing, Innovation, and Training.
