IT Support Specialist

4 semanas atrás


Porto, Porto, Portugal Kcs It Tempo inteiro
About the Role

We're looking for a skilled IT support specialist to join our team at KCS IT. This is an exciting opportunity to work with us and contribute to our mission of delivering exceptional IT services.

Job Description

This role involves providing level 1 and 2 IT support, troubleshooting technical issues, and resolving customer queries in a timely and professional manner. You will be working closely with our clients to understand their needs and provide tailored solutions.

Required Skills and Qualifications

To be successful in this role, you will need:

  • Proven experience in an IT help desk or similar support role
  • Strong proficiency in English, with excellent verbal and written communication skills
  • Basic knowledge of operating systems (Windows, macOS), office software, and common hardware components
  • Familiarity with remote troubleshooting tools, help desk ticketing systems, and support documentation
  • A customer-focused approach with patience and empathy, able to work with users of various technical skill levels
Benefits

We offer a competitive salary package, including:

  • An estimated salary of $35,000 - $50,000 per annum, depending on experience
  • The opportunity to develop a career that fits your needs and goals
  • Free training programs to enhance your skills and knowledge
  • International projects in Benelux and opportunities to gain new experiences
  • A comprehensive benefits package, including nutrition, psychologist, general medicine appointments, and yoga and personal training days
About KCS IT

KCS IT is a consulting company in the field of Information Technology and Services, founded in 2008 and based in Lisbon. We are committed to talent development and have recently opened hubs in Porto and Azores to develop technology for the national and international market. We have been elected one of the 10 major companies in the 'Index of Excellence' since 2018, an initiative that rewards organizations that invest most in the development and satisfaction of their employees.


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