SaaS Customer Advocate

Há 5 dias


Porto, Porto, Portugal Körber Pharma Packaging Ag Tempo inteiro

About the Role

As a Customer Success Intern at Körber Pharma Packaging Ag, you will play a vital part in ensuring our clients receive exceptional support and guidance throughout their journey with our B2B SaaS platform. Your primary responsibility will be to collaborate closely with the Customer Success team, assisting in customer onboarding, providing timely and accurate responses to client inquiries, and fostering positive relationships that drive long-term satisfaction.

Key Responsibilities

  • Customer Onboarding: Assist in coordinating initial customer setup, share documentation, and support customer inquiries to facilitate an efficient start.
  • Collaboration and Communication: Work closely with Customer Success team members to understand and effectively communicate customer needs across teams.
  • Customer Support and Relationship Building: Support client inquiries, ensuring timely and accurate responses, and contribute to building positive relationships by assisting with regular touchpoints to understand customer needs, address concerns, and ensure satisfaction.
  • Customer Success: Monitor customer usage metrics and flag potential issues to the team, support the preparation of summaries of customer interactions and insights to enhance customer experience and drive positive outcomes.
  • Renewal and Upsell Support: Collaborate with the Customer Success and Sales teams to prepare renewal and upsell documentation, ensuring clients are aware of the value our solution brings to their business.
  • Feedback and Improvement: Help gather and organize customer feedback for the product team, ensuring valuable insights are documented for product improvements, and stay informed on product updates and industry changes to support client interactions effectively.

Requirements

  • Bachelor's degree in Business, Engineering, or related field.
  • Entrepreneurial mindset with a proactive, self-starting attitude and ability to think quickly and adapt in a fast-paced environment.
  • Strong communication and interpersonal skills, with the ability to effectively support clients and collaborate with internal teams.
  • Detail-oriented with good organizational skills and the ability to manage multiple tasks efficiently.
  • Familiarity with CRM tools and customer success software is a plus.
  • Experience in customer service, support, or entry-level customer success roles, preferably within the B2B SaaS industry is advantageous but not required.

Compensation: The estimated annual salary for this role is $65,000 - $85,000, depending on qualifications and location. This figure may vary based on local market conditions and company factors.



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