Customer Success Coordinator
Há 1 mês
We are seeking a highly motivated and detail-oriented Customer Success Intern to join our B2B SaaS venture. As a member of the Customer Success team, you will play a crucial role in ensuring a positive and seamless experience for our clients.
Responsibilities- Customer Onboarding: Coordinate initial customer setup, share documentation, and support customer inquiries to facilitate an efficient start.
- Collaborate with the Customer Success Team: Work closely with team members to understand and communicate customer needs effectively across teams.
- Customer Support and Relationship Building: Respond to client inquiries in a timely and accurate manner, while contributing to building positive relationships by assisting with regular touchpoints.
- Monitor Customer Usage Metrics: Flag potential issues to the team and support the preparation of summaries of customer interactions and insights.
- Renewal and Upsell Support: Collaborate with the Customer Success and Sales teams to prepare renewal and upsell documentation, ensuring clients are aware of the value our solution brings to their business.
- Feedback and Improvement Support: Help gather and organize customer feedback for the product team, ensuring valuable insights are documented for product improvements.
To succeed in this role, you should have:
- A Bachelor's degree in Business, Engineering, or a related field.
- An entrepreneurial mindset with a proactive, self-starting attitude and ability to think quickly and adapt in a fast-paced environment.
- Strong communication and interpersonal skills, with the ability to effectively support clients and collaborate with internal teams.
- Detail-oriented with good organizational skills and the ability to manage multiple tasks efficiently.
- Familiarity with CRM tools and customer success software is a plus.
- Experience in customer service, support, or entry-level customer success roles, preferably within the B2B SaaS industry is advantageous but not required.
We offer a competitive salary range of €18,000 - €22,000 per year, depending on your level of experience and qualifications.
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