Customer Success Manager for Union Partnerships
1 dia atrás
Sword Health is a pioneering platform dedicated to revolutionizing pain management on a global scale. Our mission is to empower two billion people to live pain-free lives by harnessing the power of technology and clinical expertise.
As a Senior Customer Success Manager at Sword Health, you will be part of a fast-paced and dynamic team that drives business growth through strategic partnerships with union clients. Your primary focus will be on delivering exceptional customer experiences, driving implementation and onboarding, employee engagement, and demonstrating value to our clients.
We are seeking an entrepreneurial individual who can build trusted relationships with customers, understand their needs and objectives, and drive Sword's clinical and economic outcomes to exceed expectations. As a key member of our Customer Success team, you will own a strategic area of our practice, defining our strategy and iterating our playbook(s) to ensure continuous improvement.
Your responsibilities will include managing the end-to-end client lifecycle, monitoring performance, and delivering quantifiable and qualitative insights to customers. You will also develop client account plans, estimate total opportunity, define key goals and milestones, and recommend investments needed to succeed.
In this role, you will have the opportunity to work alongside 800+ talented colleagues across two continents, collaborating with internal teams to solve pain points and deliver high customer satisfaction scores. If you are passionate about bringing world-class healthcare to those who need it most, we invite you to join our team and contribute to our mission to create a pain-free world.
Key Responsibilities:
- Manage the end-to-end client lifecycle for union customers
- Build trusted relationships with customers and drive Sword's clinical and economic outcomes
- Own a strategic area of our Customer Success practice and iterate our playbook(s)
- Monitor performance and deliver quantifiable and qualitative insights to customers
- Develop client account plans and estimate total opportunity
- Collaborate with internal teams to solve pain points and deliver high customer satisfaction scores
Requirements:
- 5+ years of experience in enterprise-level customer success/account management roles, ideally in digital health or benefits space with implementation experience
- Previous experience working with clients in the Union/Public Labor sector strongly desired
- Strong process orientation, ability to identify needs, and execute projects that improve our Customer Success practice and relationships with partners
- Strong growth mindset and ability to influence via analytical and storytelling skills
- Comfortable with small teams and adapting to ambiguous start-up environments
- No ego, highly collaborative, goal-oriented, and confident
Benefits:
- A stimulating, fast-paced environment with lots of room for creativity
- A bright future at a promising high-tech startup company
- Career development and growth, with a competitive salary
- The opportunity to work with a talented team and add real value to an innovative solution with the potential to change the future of healthcare
- A flexible environment where you can control your hours (remotely) with unlimited vacation
- Access to our health and well-being program (digital therapist sessions)
- Remote or Hybrid work policy
Estimated Salary: $120,000 - $150,000 per year
Location: Remote or US/Portugal offices
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