Customer Success Area Manager

Há 4 dias


Porto, Porto, Portugal Nonius Tempo inteiro

About Nonius

We are a leading provider of Guest Technology solutions, serving over 536,420 rooms worldwide. Our comprehensive portfolio offers integrated and competitive solutions for hotels, outdoor facilities, apartments, co-living spaces, healthcare institutions, maritime settings, and sport and leisure venues.

Job Overview

We seek a highly skilled Customer Success Area Manager to join our Cloudscreens business unit. As part of this role, you will oversee the day-to-day tasks of the Customer Success Team, ensuring seamless communication with clients and effective management of team activities.

Key Responsibilities:
  • Develop and maintain customer satisfaction, relationships, and communications
  • Supervise internal team communications and manage team backlog workload
  • Assist in managing client incidents and prioritize tasks accordingly
  • Ensure adherence to company guidelines by team members
  • Validate daily task time tracking and suggest optimizations
  • Review content tasks for detail, coherence, and customer engagement
  • Present product demos to drive engagement and contract renewal
  • Explore opportunities to upsell and cross-sell to customers
  • Contribute to content creation, update, and management tasks
  • Stay up-to-date with product updates and support the Director on crisis situations

The ideal candidate should possess strong team management skills, a degree in Management or IT management, and fluency in English. Excellent communication, problem-solving, and critical thinking skills are also essential.

Requirements:
  • Team management experience
  • Degree in Management or IT management
  • Fluent English (spoken and written)
  • Excellent communication and problem-solving skills
  • Able to work under pressure and meet goals in a dynamic environment
  • Familiarity with technical products and platforms
  • Empathy towards helping customers and ability to manage expectations
What We Offer
  • A competitive salary: €40,000 - 60,000 per year, based on location and experience
  • 5 days/year of professional training
  • Health insurance provided
  • A full-time position with an attractive salary package
  • Office with staff kitchen and free beverages

Join us at Nonius, where you can expand your knowledge, contribute to the greater experience of millions of travelers, and be part of a fast-evolving technology company.



  • Porto, Porto, Portugal Nonius Tempo inteiro

    {"title":"Job Description","description":"About NoniusNonius is a leading provider of Guest Technology solutions, empowering hotels and other hospitality establishments to deliver exceptional digital guest experiences.We are seeking a skilled professional to join our Cloudscreen business unit as a Customer Success Area Manager.This role offers a unique...

  • Customer Success Manager

    4 semanas atrás


    Porto, Porto, Portugal Infraspeak Tempo inteiro

    About the RoleAs a Customer Success Manager at Infraspeak, you will be responsible for managing a portfolio of customers in the UK & I markets, ensuring they achieve the expected outcomes. You will work closely with customers, taking ownership of their success and becoming a trusted advisor by understanding their strategic requirements and implementing...

  • Customer Success Manager

    3 semanas atrás


    Porto, Porto, Portugal Infraspeak Tempo inteiro

    At Infraspeak, we're revolutionizing the world of Intelligent Maintenance Management Platforms. As a Customer Success Manager, you'll be a key player in helping our customers achieve their goals. Your primary focus will be on managing a portfolio of customers in the Portuguese market, ensuring they get the most out of our platform. This role requires great...

  • Customer Success Manager

    4 semanas atrás


    Porto, Porto, Portugal Infraspeak Tempo inteiro

    About the RoleInfraspeak is a unique Intelligent Maintenance Management Platform (IMMP) that helps thousands of teams every day. As a Customer Success Manager, you will be responsible for managing your own portfolio of customers in the Portuguese market, ensuring they achieve the expected outcomes. You will partner with customers, taking ownership from the...

  • Customer Success Ambassador

    2 semanas atrás


    Porto, Porto, Portugal Infraspeak Tempo inteiro

    About InfraspeakInfraspeak is an innovative Intelligent Maintenance Management Platform (IMMP) that empowers teams to achieve their goals. Our platform reflects our motto: Be a Source of Good Life. We believe in making our customers' lives easier by providing them with the tools they need to succeed.We were born in Porto, Portugal, and have since grown into...

  • Customer Success Manager

    4 semanas atrás


    Porto, Porto, Portugal Infraspeak Tempo inteiro

    About the RoleAs a Customer Success Manager at Infraspeak, you will be responsible for managing a portfolio of customers in the UK and Ireland markets. Your primary goal will be to ensure that our customers achieve their expected outcomes and maximize their satisfaction with our Intelligent Maintenance Management Platform (IMMP).Key ResponsibilitiesManage...


  • Porto, Porto, Portugal Phiture Tempo inteiro

    About PhiturePhiture empowers businesses to thrive through cutting-edge Guest Technology solutions. Our portfolio serves over 536,420 rooms worldwide – in Hotels of renowned international chains and independent establishments.Job DescriptionWe are seeking a skilled Customer Success | Area Manager to join our Cloudscreens business unit. You will be...


  • Porto, Porto, Portugal Phiture Tempo inteiro

    About PhitureWe provide cutting-edge Guest Technology solutions for a seamless Digital Guest Journey. Our in-house built solutions ensure highly integrated and competitive offers. Our technology serves over 536,420 rooms worldwide across renowned international chains and iconic independent hotels. We also cater to other markets like Outdoor, Apartments,...


  • Porto, Porto, Portugal Infraspeak Tempo inteiro

    About the RoleInfraspeak's mission is to empower organizations to achieve their goals through our Intelligent Maintenance Management Platform (IMMP). As a Customer Success Manager, you will play a vital role in ensuring our customers in the Portuguese market achieve the expected outcomes from our platform.ResponsibilitiesManage a portfolio of customers,...


  • Porto, Porto, Portugal Swordhealth Tempo inteiro

    Sword Health is revolutionizing the healthcare industry with its cutting-edge technology and mission to provide pain-free living for two billion people worldwide.As a Senior Customer Success Manager, Health Plans, you will play a critical role in driving business growth and delivering exceptional customer experiences for Sword Health's expanding portfolio of...


  • Porto, Porto, Portugal Swordhealth Tempo inteiro

    Sword Health is revolutionizing the healthcare industry by leveraging technology to predict, prevent, and treat pain. As a key member of our Customer Success team, you will be responsible for driving client implementation, employee engagement, and demonstrating value to our growing list of enterprise customers.Key Responsibilities:Manage the end-to-end...


  • Porto, Porto, Portugal Exogroup Tempo inteiro

    About ExogroupWe are a young, dynamic, and international company specializing in the ad tech industry. Our team is passionate about developing innovative technology and providing exceptional customer experiences.As a company, we actively develop and improve our proprietary ad-serving technology platform, enabling us to innovate and deploy new features and...


  • Porto, Porto, Portugal Metacompliance Ltd Tempo inteiro

    We are seeking a highly motivated and driven individual to join our team as a Customer Success Manager. As a key member of our customer-facing team, you will be responsible for managing the retention of existing MetaCompliance customers, ensuring they are maximizing the use of our software and/or consultancy services. You will develop a deep knowledge and...


  • Porto, Porto, Portugal Phiture Tempo inteiro

    About PhitureAt Phiture, our vision for intelligence, combined with an ever-ending pursuit of personalization, makes us a unique Intelligent Maintenance Management Platform (IMMP) that empowers thousands of teams worldwide.We simplify the lives of our customers by providing them with the tools they need to achieve their goals. Our platform is not just a...

  • Customer Success Strategist

    3 semanas atrás


    Porto, Porto, Portugal Hexa People Tempo inteiro

    Unlock Customer Success with Hexa PeopleAt Hexa People, we empower our clients to deliver exceptional customer experiences through our cutting-edge, API-driven solution. As our Vice-President of Customer Success, you will set the strategic direction for our customer success organization, ensuring alignment between customer needs and company objectives.Key...


  • Porto, Porto, Portugal Infraspeak Tempo inteiro

    About InfraspeakWe are a fast-growing company that partners with customers from Asia to Europe to Africa to the Americas and builds with some of the world's most relevant investors.We say that we have limited resources –– we all do, right? –– but unlimited ambitions .We believe in meritocracy, holacracy and ownership.We believe that only great teams...


  • Porto, Porto, Portugal Exogroup Tempo inteiro

    About Exogroup: Exogroup is a dynamic and innovative company specializing in the ad tech industry. As a leading player in the digital business, we are constantly pushing the boundaries of what is possible. Our team is made up of talented individuals with a passion for technology and a drive to succeed. We are seeking a highly skilled and talented Customer...


  • Porto, Porto, Portugal Metacompliance Ltd Tempo inteiro

    About the RoleWe are seeking a highly motivated and driven individual to join our team as a Customer Success Manager at MetaCompliance Ltd. As a key member of our customer-facing team, you will be responsible for managing the retention of existing customers, ensuring they are maximizing the use of our software and/or consultancy services. You will develop a...


  • Porto, Porto, Portugal Buscojobs Portugal Tempo inteiro

    About the RoleWe are seeking a highly motivated and detail-oriented Customer Success Intern to join our B2B SaaS venture. As a member of the Customer Success team, you will play a crucial role in ensuring a positive and seamless experience for our clients.ResponsibilitiesCustomer Onboarding: Coordinate initial customer setup, share documentation, and support...

  • Digital Success Strategist

    3 semanas atrás


    Porto, Porto, Portugal Devexperts Llc Tempo inteiro

    Customer Success Manager Job DescriptionWe are looking for a proactive and customer-focused Customer Success Manager to join our DXcharts team. The ideal candidate is passionate about building strong relationships with clients and ensuring their success with our DXcharts product. You thrive in a dynamic environment and have a deep understanding of customer...