Senior Customer Success Manager, Health Plans

2 semanas atrás


Porto, Porto, Portugal Swordhealth Tempo inteiro

Sword Health is revolutionizing the healthcare industry with its cutting-edge technology and mission to provide pain-free living for two billion people worldwide.


As a Senior Customer Success Manager, Health Plans, you will play a critical role in driving business growth and delivering exceptional customer experiences for Sword Health's expanding portfolio of health plan customers.


Your key responsibilities will include:


  • Managing the end-to-end client lifecycle for a growing list of health plan customers, driving onboarding, engagement, and value demonstration.
  • Building trusted relationships with health plan customers, understanding their needs, and driving Sword Health's clinical and economic outcomes to exceed expectations.
  • Partnering with internal teams to deliver high-quality solutions and ensuring seamless customer experiences.
  • Developing strategic account plans, estimating total opportunities, and recommending areas of focus to drive success.

Key qualifications for this role include:


  • 5+ years of experience in enterprise-level customer success or account management, preferably in digital health with health plan experience.
  • Strong process orientation, analytical skills, and ability to execute projects that improve the Customer Success practice and relationships with partners.
  • Comfortable working in ambiguous start-up environments and adaptable to changing priorities.
  • Passionate about bringing world-class healthcare to those who need it.

Sword Health offers a comprehensive benefits package, including comprehensive health, dental, and vision insurance, equity shares, discretionary PTO, parental leave, and 401(k) matching.



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