Senior Partner Success Manager

Há 1 mês


Porto, Porto, Portugal Swordhealth Tempo inteiro

We are seeking a skilled and experienced Senior Partner Success Manager to join our team at Sword Health. In this critical role, you will be responsible for driving the success of our partners by providing exceptional support, guidance, and strategic direction.

As a key member of our partnership team, you will work closely with our clinical, operational, and technology teams to ensure seamless integration and implementation of our solutions with our partners. Your expertise and knowledge of the healthcare industry will be invaluable in helping us build strong, collaborative relationships with our partners and drive business growth.

Key responsibilities of the role will include:

  1. Defining and implementing operational strategies to drive partner success and growth
  2. Providing day-to-day support and guidance to partners throughout the partner lifecycle
  3. Working closely with our clinical, operational, and technology teams to ensure successful integration and implementation of our solutions
  4. Identifying and selecting clinical solution partners to collaborate with
  5. Developing and implementing training materials and processes for our customer success teams
  6. Supporting channel sales with knowledge and sales enablement materials to promote our partner portfolio

To be successful in this role, you will need to have:

  • 5+ years of experience in healthcare partnerships, healthcare consulting, or SaaS customer success
  • Strong strategic and systemic thinking, with the ability to execute methodically
  • Previous experience in customer success management, implementation, or consulting
  • Entrepreneurial spirit, with the ability to design plans and balance priorities
  • Proactive, accountable, and thoughtful approach, with high attention to detail and strategic problem-solving skills
  • Strong presentation skills, with the ability to articulate product vision and roadmap to stakeholders
  • Interest in the healthcare industry and the challenges and complexities of industry transformation

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and results-driven individual with a passion for the healthcare industry, we encourage you to apply for this exciting opportunity.

Benefits include:

  • Comprehensive health, dental, and vision insurance
  • Equity shares
  • Discretionary PTO plan
  • Parental leave
  • 401(k)
  • Flexible working hours
  • Remote-first company
  • Free digital therapist for you and your family

Portugal-based employees will receive:

  • Health, dental, and vision insurance
  • Meal allowance
  • Equity shares
  • Remote work allowance
  • Flexible working hours
  • Work from home
  • Unlimited vacation
  • Snacks and beverages
  • English class
  • Unlimited access to Coursera Learning Platform

US-based employees will need to have a legal right to work in the United States, and immigration or work visa sponsorship will not be provided.

Sword Health, including SWORD Health, Inc. and Sword Health Professionals, complies with applicable Federal and State civil rights laws and does not discriminate on the basis of Age, Ancestry, Color, Citizenship, Gender, Gender expression, Gender identity, Gender information, Marital status, Medical condition, National origin, Physical or mental disability, Pregnancy, Race, Religion, Caste, Sexual orientation, and Veteran status.



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