Senior Implementation Manager

2 semanas atrás


Porto, Porto, Portugal Swordhealth Tempo inteiro

Sword Health is revolutionizing the way healthcare is delivered, with a mission to free 2 billion people from pain. Our cutting-edge platform predicts, prevents, and treats pain, achieving a significant reduction in pain and surgery intent.

We've made tremendous progress since our market debut in 2020, growing our client base to 2,500+ enterprises across three continents. Our innovative approach has earned us the majority of industry patents and 70% of competitive evaluations. We've also raised over $300 million from top venture firms like Founders Fund, Sapphire Ventures, General Catalyst, and Khosla Ventures.

As a Senior Implementation Manager, Health Plans, you'll be part of our Customer Success team, responsible for delivering a seamless onboarding experience for our health plan customers. Your goal will be to optimize and scale our implementation process, ensuring high-quality results and exceptional customer satisfaction.

You'll work closely with our Customer Success, Marketing, and customers teams to develop strategies that effectively engage customer populations. Your project management skills will be essential in maintaining and increasing our extremely high implementation satisfaction scores.

The ideal candidate will have significant experience managing implementations or deployments within the digital healthcare space, with a deep understanding of health plans and employer benefits. You'll be expected to mentor and coach new or less-experienced team members to facilitate successful achievement of team goals.

We're looking for a highly responsive and resourceful individual who can quickly develop and implement creative solutions. You'll need to lead long-term strategic planning while managing day-to-day tactical initiatives in a fast-paced, high-growth environment.

Key Skills:

  • 5+ years of experience managing implementations or a similar operational function in a client-facing capacity, specifically managing health plans or working at a health plan.
  • Deep knowledge of health plans and/or employer benefits space (you understand HIPAA).
  • Strong project management skills, ability to manage multiple customers and projects simultaneously, keeping stakeholders aligned on key deliverables and timing.
  • Excellent interpersonal and communication skills, including delivering presentations and persuading both upper management and less-experienced team members.
  • High responsiveness and resourcefulness - ability to quickly develop and implement creative solutions.
  • Ability to simultaneously lead long-term strategic planning as well as day-to-day tactical initiatives.
  • Ability to effectively operate in fast-paced, high-growth environments.

Benefits:

  • Comprehensive health, dental, and vision insurance.
  • Equity shares.
  • Discretionary PTO plan.
  • Parental leave.
  • 401(k).
  • Flexible working hours.
  • Remote-first company.
  • Paid company holidays.
  • Free digital therapist for you and your family.


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