Senior Retail Implementation Specialist

Há 1 mês


Porto, Porto, Portugal Olr Tempo inteiro

Job Summary

This role involves participating in functional and process aspects of Retail software implementations. The ideal candidate will have a deep understanding of retail industry knowledge, payment expertise, and retail software functionality.

Key Responsibilities

• Assist in defining project objectives, scope, processes, organization, timelines, and overall approach.
• Lead Business Impact Analysis (BIA) sessions on POS and supporting OMNI applications (CRM, OMS, OB).
• Consider and define implementation and integration alternatives.
• Act as a contact for system functionality advice and provide coaching to client business process teams.
• Define system configuration requirements, identify gaps, and recommend system modifications and process changes to optimally satisfy business users.
• Document functional requirements for modifications and support the design process for clients.
• Escalate project issues that cannot be resolved within your sphere of influence/authority to the Project Manager as needed.
• Support multiple customer development and deployment projects by consulting on best practices for payment transactions, providing technical assistance, and custom solutions based on requirements.
• Work with internal development teams to write customer-based functional requirements and support the development of new products and technologies.
• Design hardware and software testing and evaluations for payment and tablet devices.

Requirements

• In-depth understanding of Oracle Retail Xstore solution functional concepts, integration points, and functional application knowledge.
• Demonstrable record in successful large-scale package software implementation.
• Demonstrable experience in the definition of business process definition and improvement.
• Working knowledge of the practices, procedures, and principles of project management.
• Ability to identify and proactively solve problems for Oracle Retail Xstore clients.
• Strong client negotiation and demonstrated consulting skills.



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