Customer Success Area Manager
Há 1 mês
About Nonius
Nonius is a leading provider of Guest Technology solutions, empowering hotels and other hospitality establishments to deliver exceptional digital guest experiences.
We are seeking a skilled professional to join our Cloudscreen business unit as a Customer Success Area Manager.
This role offers a unique opportunity to contribute to the growth and success of our company, working closely with our team to manage customer relationships, develop and implement strategies for customer satisfaction, and drive business results.
Key Responsibilities:
Manage and supervise the Customer Success Team, ensuring seamless communication and collaboration with internal units and departments.
Develop and implement customer satisfaction strategies, focusing on relationship building, communication, and incident management.
Validate team tasks and time tracking, suggesting optimizations to improve efficiency and productivity.
Ensure unit guidelines are followed by team members, promoting a culture of excellence and customer-centricity.
Customer Success Skills:
Assist sales teams in configuring demos and Proof of Concepts (PoCs) to showcase our solutions.
Facilitate the onboarding process for new clients, ensuring a smooth transition to our TV, Cast, and Signage platforms.
Address product-specific installation and ongoing issues through responsive support, maintaining high levels of customer satisfaction.
Requirements:
Must Have:
Team management skills, with experience in leading high-performing teams.
Fluent in English, with excellent communication and problem-solving skills.
Ability to work under pressure, achieving goals in a reactive environment.
Nice to Have:
Fluent in French or other languages, with experience in a similar role or in a Technology company.
Strong analytical skills, with ability to learn and understand technical products and platforms.
What We Offer:
A challenging and rewarding role in a fast-evolving Technology company.
Opportunities for career growth and development, with a focus on customer success and satisfaction.
A dynamic and collaborative team environment, with a culture of excellence and customer-centricity.
Perks:
A competitive salary package, with benefits and perks including health insurance and training opportunities.
A comprehensive training program, with 5 days of training per year.
A staff kitchen with free beverages, and a relaxed and friendly work environment.
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