High-Profile Customer Success Manager
4 semanas atrás
At Triskel Consulting, we are seeking a skilled High-Profile Customer Success Manager to join our team. This role plays a pivotal part in nurturing and managing high-value clients within their respective markets. The primary responsibility of this position is to deliver exceptional customer service, build strong relationships, and provide tailored experiences to ensure the loyalty and satisfaction of high-profile clients.
The ideal candidate will possess a Bachelor's degree in a related field or equivalent work experience, along with demonstrated expertise in the iGaming industry, specifically in VIP player management. Profound knowledge of the country's iGaming market, as well as in-depth understanding of client preferences, is also essential. Outstanding communication and interpersonal skills, bilingual or native level German, and good communication skills in English are required.
This role requires a customer-centric mindset with a firm commitment to delivering top-tier customer service. Strong analytical capabilities, proficiency in using customer relationship management (CRM) tools, and ability to work effectively both independently and as part of a team are necessary. Flexibility in terms of working hours, including evening and weekend availability, is also expected. The estimated salary for this position is approximately $80,000-$100,000 per annum, depending on experience.
Key Responsibilities:
- Develop and maintain strong, personalized relationships with high-value clients.
- Serve as the main point of contact for high-profile clients, promptly addressing their inquiries, concerns, and requests.
- Provide customized support to high-profile clients, including managing deposit and withdrawal requests, resolving payment issues, and ensuring a seamless gaming experience.
- Gain an in-depth understanding of client preferences and proactively deliver personalized promotions, bonuses, and incentives to maximize client value.
- Continuously monitor and analyze client activity, identifying trends and opportunities to enhance client engagement and retention.
- Collaborate with the marketing team to design targeted campaigns and promotions specifically tailored to high-profile clients in your region.
- Stay up-to-date with the latest product developments, game features, and promotions to effectively communicate this information to high-profile clients.
- Handle client complaints and disputes with a focus on fair and efficient resolutions.
- Provide regular reporting on the performance of high-profile clients, accompanied by recommendations for improvement to the management team.
-
Customer Success Manager
Há 6 dias
Porto, Porto, Portugal Olr Tempo inteiroOlr is seeking a seasoned professional to fill the role of Customer Success Manager. As a key member of our team, you will be responsible for ensuring the successful delivery of projects and services to our clients. This includes managing operations and small projects for one or more accounts, working within a scrum methodology and a Continuous Delivery...
-
Customer Success Manager
2 meses atrás
Porto, Porto, Portugal Infraspeak Tempo inteiroAbout the RoleAs a Customer Success Manager at Infraspeak, you will be responsible for managing a portfolio of customers in the UK & I markets, ensuring they achieve the expected outcomes. You will work closely with customers, taking ownership of their success and becoming a trusted advisor by understanding their strategic requirements and implementing...
-
Customer Success Area Manager
Há 1 mês
Porto, Porto, Portugal Nonius Tempo inteiro{"title":"Job Description","description":"About NoniusNonius is a leading provider of Guest Technology solutions, empowering hotels and other hospitality establishments to deliver exceptional digital guest experiences.We are seeking a skilled professional to join our Cloudscreen business unit as a Customer Success Area Manager.This role offers a unique...
-
Porto, Porto, Portugal Swordhealth Tempo inteiroSword Health is a pioneering platform dedicated to revolutionizing pain management on a global scale. Our mission is to empower two billion people to live pain-free lives by harnessing the power of technology and clinical expertise.As a Senior Customer Success Manager at Sword Health, you will be part of a fast-paced and dynamic team that drives business...
-
Porto, Porto, Portugal Swordhealth Tempo inteiroSword Health is revolutionizing the healthcare industry with its cutting-edge technology and mission to provide pain-free living for two billion people worldwide.As a Senior Customer Success Manager, Health Plans, you will play a critical role in driving business growth and delivering exceptional customer experiences for Sword Health's expanding portfolio of...
-
Senior Customer Success Manager
Há 1 mês
Porto, Porto, Portugal Swordhealth Tempo inteiroSword Health is revolutionizing the healthcare industry by leveraging technology to predict, prevent, and treat pain. As a key member of our Customer Success team, you will be responsible for driving client implementation, employee engagement, and demonstrating value to our growing list of enterprise customers.Key Responsibilities:Manage the end-to-end...
-
Customer Success Ambassador
Há 1 mês
Porto, Porto, Portugal Infraspeak Tempo inteiroAbout InfraspeakInfraspeak is an innovative Intelligent Maintenance Management Platform (IMMP) that empowers teams to achieve their goals. Our platform reflects our motto: Be a Source of Good Life. We believe in making our customers' lives easier by providing them with the tools they need to succeed.We were born in Porto, Portugal, and have since grown into...
-
Customer Success Team Manager
Há 1 mês
Porto, Porto, Portugal Phiture Tempo inteiroAbout PhitureWe provide cutting-edge Guest Technology solutions for a seamless Digital Guest Journey. Our in-house built solutions ensure highly integrated and competitive offers. Our technology serves over 536,420 rooms worldwide across renowned international chains and iconic independent hotels. We also cater to other markets like Outdoor, Apartments,...
-
Customer Success Representative
2 meses atrás
Porto, Porto, Portugal Infraspeak Tempo inteiroAbout the RoleInfraspeak's mission is to empower organizations to achieve their goals through our Intelligent Maintenance Management Platform (IMMP). As a Customer Success Manager, you will play a vital role in ensuring our customers in the Portuguese market achieve the expected outcomes from our platform.ResponsibilitiesManage a portfolio of customers,...
-
Customer Success Area Manager
4 semanas atrás
Porto, Porto, Portugal Nonius Tempo inteiroAbout NoniusWe are a leading provider of Guest Technology solutions, serving over 536,420 rooms worldwide. Our comprehensive portfolio offers integrated and competitive solutions for hotels, outdoor facilities, apartments, co-living spaces, healthcare institutions, maritime settings, and sport and leisure venues.Job OverviewWe seek a highly skilled Customer...
-
Area Manager Customer Success Team Lead
3 semanas atrás
Porto, Porto, Portugal Phiture Tempo inteiroAbout PhiturePhiture is a leading provider of innovative Guest Technology solutions for the hospitality industry. With a strong presence in over 536,420 rooms worldwide, we cater to hotels and other establishments across various markets.Our technology solutions aim to enhance the digital guest experience, ensuring seamless interactions between guests, staff,...
-
Porto, Porto, Portugal Phiture Tempo inteiroAbout PhiturePhiture empowers businesses to thrive through cutting-edge Guest Technology solutions. Our portfolio serves over 536,420 rooms worldwide – in Hotels of renowned international chains and independent establishments.Job DescriptionWe are seeking a skilled Customer Success | Area Manager to join our Cloudscreens business unit. You will be...
-
Customer Success Strategist
Há 1 mês
Porto, Porto, Portugal Hexa People Tempo inteiroUnlock Customer Success with Hexa PeopleAt Hexa People, we empower our clients to deliver exceptional customer experiences through our cutting-edge, API-driven solution. As our Vice-President of Customer Success, you will set the strategic direction for our customer success organization, ensuring alignment between customer needs and company objectives.Key...
-
Customer Success Strategist
2 semanas atrás
Porto, Porto, Portugal Hexa People Tempo inteiroJob OverviewWe are seeking a seasoned Customer Success Strategist to join our team at Hexa People.The ideal candidate will have extensive leadership experience in customer success or account management, with a proven track record of driving customer-centric initiatives and improving retention and expansion.About the RoleThis is a key leadership position that...
-
Customer Success Manager for Union Partnerships
2 semanas atrás
Porto, Porto, Portugal Swordhealth Tempo inteiroAbout Sword HealthSword Health is a pioneering company dedicated to revolutionizing pain management. With a mission to free two billion people from pain, we're the first and only end-to-end platform to predict, prevent, and treat pain effectively.Our innovative approach has yielded impressive results: a 62% reduction in pain and a 60% decrease in surgery...
-
Customer Success Professional
2 semanas atrás
Porto, Porto, Portugal Körber Pharma Packaging Ag Tempo inteiroOverview">The Customer Success Intern will support the Customer Success team in ensuring a positive and seamless experience for our clients. This role involves assisting with customer onboarding, providing timely support, and fostering long-term customer satisfaction.
-
Customer Success Coordinator
4 semanas atrás
Porto, Porto, Portugal Buscojobs Portugal Tempo inteiroAbout the RoleWe are seeking a highly motivated and detail-oriented Customer Success Intern to join our B2B SaaS venture. As a member of the Customer Success team, you will play a crucial role in ensuring a positive and seamless experience for our clients.ResponsibilitiesCustomer Onboarding: Coordinate initial customer setup, share documentation, and support...
-
Product Success Strategist
2 semanas atrás
Porto, Porto, Portugal Devexperts Llc Tempo inteiroCompany Overview: Devexperts is a leading provider of innovative trading platforms and software solutions to the financial industry.Job Description: We are seeking a Customer Success Manager to join our DXcharts team. The ideal candidate will have a proven track record in customer-facing roles, with a strong focus on building long-term relationships and...
-
Senior Customer Success Director
Há 1 mês
Porto, Porto, Portugal Hexa People Tempo inteiroUnlock your potential with Hexa People as a Senior Customer Success Director. We empower our clients to deliver exceptional customer experiences.We offer a competitive salary range of $150,000 - $180,000 per year.Job DescriptionThe Senior Customer Success Director sets the strategic direction for the customer success organization, ensuring alignment between...
-
Customer Success Strategy Lead
3 semanas atrás
Porto, Porto, Portugal Coremedia Gmbh (It) Tempo inteiroAbout CoreMediaAt CoreMedia, you'll work on exciting projects for international customers at global locations with a talented team of over 220 colleagues. We're shaping the digital world together.The RoleWe're seeking a seasoned Customer Success Strategy Lead to set the direction for our customer success organization, ensuring alignment between customer...