Customer Success | Area Manager: Drive Excellence in Client Relations
2 semanas atrás
About PhiturePhiture empowers businesses to thrive through cutting-edge Guest Technology solutions. Our portfolio serves over 536,420 rooms worldwide – in Hotels of renowned international chains and independent establishments.
Job DescriptionWe are seeking a skilled Customer Success | Area Manager to join our Cloudscreens business unit. You will be responsible for managing the day-to-day tasks of the Customer Success Team, ensuring seamless client relationships and high satisfaction levels.
Key Responsibilities:- Develop and maintain customer satisfaction, relationships, and communications;
- Manage team workload, assign new tasks, and supervise clients' open incidents;
- Ensure unit guidelines are followed by team members, validate task time tracking, and suggest optimizations;
- Present solutions demos, drive product engagement, and explore opportunities to upsell and cross-sell;
- Maintain content creation, update, and management tasks to help the Team, stay up-to-date with product updates;
- Support the Director on crisis situations;
- Team management skills;
- Degree in Management, IT management, or similar;
- Fluent English (spoken and written);
- Excellent communication, problem-solving, and analytical skills;
- Able to work under pressure, manage customer expectations, and learn technical products;
Salary Range: €60,000 - €80,000 per annum, depending on experience and qualifications.
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