Customer Experience Lead

2 semanas atrás


Porto, Porto, Portugal Exogroup Tempo inteiro

About Exogroup:
Exogroup is a dynamic international organization specializing in the ad tech industry. As a company, we develop and improve our proprietary ad-serving technology platform and custom-built infrastructure to innovate and deploy new features and functionality quickly in a fast-moving industry.
We are revolutionizing the online ad-serving industry for advertisers, publishers, and networks alike and are seeking highly skilled professionals to join the team to design, build, and scale our platform offerings across various web and mobile projects that utilize modern technologies such as Data Streaming, Big Data, and Real-Time Statistics Computation and enjoy a work-life balance, supportive environment.

The ideal candidate will be responsible for advocating and acting as the main point of contact for Exogroup SaaS products with external clients, having an in-depth knowledge of the products, their value proposition, and communicating these effectively to clients.

We are looking for someone who has:

  • Educational background in Engineering or Marketing or demonstrated knowledge, skills, and abilities to perform the tasks
  • Previous experience in digital advertising/marketing
  • Previous experience in a customer-facing role/environment: technical customer support, technical account management will be highly valued
  • A working knowledge of internet foundations: Network requests, HTML, Javascript
  • Excellent level of English, both spoken and written (any additional languages are a plus)

The salary for this position is estimated at €80,000 per year, considering the location and industry standards.

Benefits include flexible start times, private health insurance, remote work from home, home office set up budget of 500 Euros, birthday off as a paid holiday, access to quality trainings through Udemy platform, internal and external trainings, training budget of up to 1500 Eur, study leave, language lessons, employee referral program bonus, subsidized gym, team buildings, calm app subscription, office perks, meal card, relocation package.



  • Porto, Porto, Portugal Fedex Eu Tempo inteiro

    At FedEx Eu, we're seeking a seasoned Digital Experience Lead to spearhead the development of customer-centric experiences across our global platform. About UsWe're a leader in technology solutions and digital innovation, providing data insights that boost opportunities for our global customers. With 530,000 team members strong, we're as diverse as the...

  • Customer Experience Lead

    3 semanas atrás


    Porto, Porto, Portugal Michael Page Tempo inteiro

    Job DescriptionAt Michael Page, we are seeking a skilled Customer Service Manager to support our clients and internal operational team in their growth initiatives.Company OverviewWe represent a multinational company operating in the Outsourcing sector. Our client values innovation and excellence in customer service.Estimated SalaryThe estimated salary for...


  • Porto, Porto, Portugal Match Digital Tempo inteiro

    Customer Insights ManagerAt Match Digital, we're seeking an exceptional Customer Insights Manager to drive customer understanding and inform business decisions. The ideal candidate will possess a deep understanding of customer needs and expectations.Key Responsibilities:Develop insights through research and analysis to inform product development and customer...


  • Porto, Porto, Portugal Fedex Tempo inteiro

    About FedExWe're a leader in technology solutions and digital innovation, providing data insights that boost opportunities for our global customers. Our reach is big, and so are our dreams.Job DescriptionWe have an exciting opportunity for you to join our Marketing team as a Customer Experience Strategist. As a key member of our team, you will be responsible...


  • Porto, Porto, Portugal Buscojobs Portugal Tempo inteiro

    About the RoleWe are seeking a highly skilled Senior Customer Experience Manager to lead our customer service team in delivering exceptional experiences for our global customers.


  • Porto, Porto, Portugal Fedex Tempo inteiro

    About FedEx FedEx is the largest express transportation company in the world, connecting over 220 countries and territories. Our team of passionate people know their daily work delivers an outstanding experience to our customers.We are as diverse as the world we serve, with 530,000 team members strong. We love what we do, and we do it well. Job...


  • Porto, Porto, Portugal Michael Page Tempo inteiro

    At Michael Page, we are seeking a skilled Customer Service Manager to support the consolidation of our French speaking team and its respective clients. This role offers an exciting opportunity for a professional looking to grow within the Outsourcing sector.About the RoleWe are a leading global recruitment agency working with top clients across various...


  • Porto, Porto, Portugal Buscojobs Portugal Tempo inteiro

    Company Overview">Our client is a leading global technology and payments partner, delivering seamless personalised shopping experiences to over 29 million international shoppers. With 2,000 employees spread across 50 countries, they integrate with 300,000 point of sale systems in luxury retailers and brands.Salary: €80,000 - €110,000 per annum (dependent...

  • Lead Product Strategist

    4 semanas atrás


    Porto, Porto, Portugal Airbot Technology Limited Tempo inteiro

    Airbot Technology Limited At Airbot Technology Limited, we're the world's leading customer service platform for the airport industry. Our software-as-a-service platform enables airports to communicate efficiently with passengers on their websites, mobile applications or 3rd-party messaging applications. We work with more than 80 airports around the globe,...


  • Porto, Porto, Portugal Ttec Tempo inteiro

    About TTECTTEC is a leading customer experience outsourcing provider that helps businesses deliver exceptional experiences to their customers. Since 1982, we've been passionate about making customers happy.Job Title: Automotive SpecialistWe're seeking an Automotive Specialist to join our team in Athens, Greece. As an Automotive Specialist, you will play a...

  • Chief Experience Officer

    2 semanas atrás


    Porto, Porto, Portugal Federal Express, Inc. Tempo inteiro

    We are seeking a seasoned professional to lead the development of exceptional customer-centric experiences across all touchpoints. As Chief Experience Officer - Customer Journey Architect, you will oversee the creation of innovative strategies and designs that enhance customer satisfaction, loyalty, and engagement.


  • Porto, Porto, Portugal Match Digital Tempo inteiro

    Seamless shopping experiences for 29 million international shoppers generate €22.9 billion revenue for our client, a global strategic technology and payments partner.Integrating with 300,000 point of sale systems across 50 countries, they serve luxury retailers like Harrods, Selfridges, and Apple.Their products include tax-free shopping, smart data and...


  • Porto, Porto, Portugal carwow Tempo inteiro

    About the RoleWe are seeking an exceptional Customer Experience Representative to join our team at Carwow Group. In this role, you will be the first point of contact for our customers, ensuring they receive a seamless and exceptional car buying and selling experience. As a key member of our Customer Experience department, you will be responsible for managing...


  • Porto, Porto, Portugal Hexa People Tempo inteiro

    About the RoleWe are seeking a seasoned Senior Director of Customer Experience to join our team at Hexa People. In this key leadership position, you will play a crucial role in driving customer-centric initiatives, improving retention and expansion, and managing executive relationships with key customers.ResponsibilitiesDefine the strategic direction and...


  • Porto, Porto, Portugal Hexa People Tempo inteiro

    **Hexa People: Unlock Your Potential in Customer Success**We're seeking an exceptional Strategic Director of Customer Experience Excellence to drive our customer success organization forward. In this pivotal role, you'll set the strategic direction for our customers' journey, ensuring seamless alignment between their needs and our objectives.Estimated...


  • Porto, Porto, Portugal Phiture Tempo inteiro

    Job SummaryAs a Customer Experience Specialist at Phiture, you will be the central point of contact between our customers and our organization. Your primary goal is to deliver exceptional customer service, ensuring that our customers receive the best possible experience throughout their interaction with us.


  • Porto, Porto, Portugal Ttec Tempo inteiro

    About TTECTTEC is a global leader in customer experience, delivering award-winning service and technology solutions to iconic brands. Since 1982, we've empowered companies to build engaged, pleased, and profitable customer experiences powered by our combination of humanity and technology.We talk, message, text, and video chat with millions of customers every...


  • Porto, Porto, Portugal carwow Tempo inteiro

    **About Us**The Carwow Group is a dynamic and forward-thinking company that is revolutionizing the way people buy and sell cars. Our mission is to create an unparalleled customer experience, and we're looking for talented individuals like you to join our team.**Your Role**As a Customer Experience Representative, you will be the first point of contact for our...


  • Porto, Porto, Portugal Ttec Tempo inteiro

    About TTECWe're a global customer experience company that's all about making customers happy. Since 1982, we've been helping businesses build engaged and profitable customer experiences powered by our combination of humanity and technology.Job SummaryWe're looking for an Automotive Specialist to join our team in Athens, Greece. As a subject matter expert,...


  • Porto, Porto, Portugal Snaphunt Tempo inteiro

    The OpportunityWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Specialist.Key ResponsibilitiesProvide exceptional customer service through various communication channels.Resolve customer inquiries and requests in a timely and professional manner.RequirementsPrevious experience in a customer-facing...