Senior Director of Customer Experience
Há 1 mês
We are seeking a seasoned Senior Director of Customer Experience to join our team at Hexa People. In this key leadership position, you will play a crucial role in driving customer-centric initiatives, improving retention and expansion, and managing executive relationships with key customers.
Responsibilities- Define the strategic direction and vision for the Customer Success Management organization.
- Develop and implement initiatives and packages to improve customer retention, satisfaction, and growth.
- Ownership of Customer Success Programs, such as Customer Advisory Boards and industry-specific user communities, to engage customers, gather insights and improve retention.
- Manage executive relationships with key customers and act as a trusted advisor.
- Lead and mentor senior leaders within the customer success organization.
- Align customer success strategies with product, marketing, and sales initiatives.
- Drive continuous improvement efforts across the customer success function. Establish and track key Customer Success metrics (e.g., NPS, CSAT, retention rates).
- Proactively identify risks, ensure successful renewal processes, and develop strategic initiatives to reduce churn.
- Extensive leadership experience in customer success or account management.
- Strong strategic thinking with the ability to influence at the executive level.
- Proven experience managing large teams and fostering cross-functional collaboration.
- Excellent communication and relationship management skills.
- Ability to drive innovation and continuous improvement initiatives.
- Experience working with enterprise-level customers and managing executive relationships.
$120,000 - $180,000 per year, depending on location and experience. This estimate is based on national averages in the United States and may vary depending on local market conditions.
-
Senior Customer Services Director, Europe
4 semanas atrás
Porto, Porto, Portugal Klã¶Ckner Pentaplast Europe Gmbh & Co. Kg Tempo inteiro**Company Overview**Kläckner Pentaplast Europe Gmbh & Co. Kg is a globally recognized leader in the packaging and specialty film industry. Our commitment to sustainability and innovation has earned us a reputation as a trusted partner for businesses worldwide.Job Title: Senior Customer Services Director, EuropeLocation: Porto, PortugalSalary:$ 60,000 -...
-
Porto, Porto, Portugal Blip Tempo inteiroAbout the RoleWe are seeking an exceptional Senior Director of Engineering Operations to join our Sportsbook Risk & Trading Technology organisation. As a key member of our leadership team, you will be responsible for developing and executing strategic plans to drive technological innovation and excellence across multiple locations and time zones.Key...
-
Senior Director of Delivery Excellence
1 semana atrás
Porto, Porto, Portugal Flutter Entertainment Tempo inteiroAt Flutter Entertainment, we are a leading tech company focused on software engineering solutions for sports entertainment. Our scale and innovative approach enable us to develop products and platforms for over 14 million monthly customers worldwide.We prioritize flexibility, people-first mindset, and problem-solving skills to deliver the best technological...
-
Porto, Porto, Portugal Buscojobs Portugal Tempo inteiro**Company Overview**Buscojobs Portugal is a multinational company looking for an experienced professional to lead our Business Services Center. Our team is dedicated to providing exceptional services to our clients, and we're seeking someone who can help us drive operational excellence. **Job Summary**We are seeking a Senior Director of Operational...
-
Director of Client Satisfaction
Há 2 dias
Porto, Porto, Portugal Hexa People Tempo inteiroEmpowering Customer SuccessWe empower our clients to deliver exceptional customer experiences through innovative solutions and strategic leadership.About the RoleThe Director of Client Satisfaction sets the strategic direction for the client success organization, ensuring alignment between client needs and company objectives. This role is responsible for...
-
Senior Project Director
3 semanas atrás
Porto, Porto, Portugal Capgemini Tempo inteiroAbout the RoleWe are seeking a highly skilled Senior Project Director to lead our projects from inception to completion. This is an exciting opportunity to work with a talented team and contribute to the success of our organization.Job DescriptionThe successful candidate will be responsible for:Developing and implementing project plans, timelines, and...
-
Senior Customer Experience Manager
Há 1 mês
Porto, Porto, Portugal Buscojobs Portugal Tempo inteiroAbout the RoleWe are seeking a highly skilled Senior Customer Experience Manager to lead our customer service team in delivering exceptional experiences for our global customers.
-
Porto, Porto, Portugal Sbm Offshore Tempo inteiroSbm Offshore is a leading provider of offshore energy solutions, committed to delivering safe, sustainable and affordable energy from the oceans. We are seeking a highly skilled and experienced Senior Director of Global Human Resources Excellence to join our team.Job Description:The Senior Director of Global Human Resources Excellence will be responsible for...
-
Porto, Porto, Portugal Mysticcruises Tempo inteiroJob SummaryMystic Cruises is a leading expedition ocean cruise line that offers an intimate and eco-friendly way to explore some of the most breathtaking destinations in the world.About UsWe provide a five-star service that brings our guests up close and personal with the beauty of nature, from Antarctica to the Arctic region, Northern Europe to the...
-
Senior Customer Experience Specialist
1 semana atrás
Porto, Porto, Portugal Cross Border Talents Tempo inteiroImprove customer satisfaction and build long-lasting relationships with French-speaking clients in our Porto office.We are looking for an experienced professional to join our team as a Senior Customer Experience Specialist. In this role, you will be responsible for providing exceptional customer service and support to our clients through various...
-
Customer Service Director
2 semanas atrás
Porto, Porto, Portugal The Force Tempo inteiroUnlock Your Potential in a Dynamic RoleWe are seeking a highly skilled Customer Service Director to join our team at THE FORCE. As a key member of our organization, you will be responsible for delivering exceptional customer experiences and driving business growth.About the Role:As a Customer Service Director, you will be the primary point of contact for our...
-
Director of Technical Innovation
Há 6 dias
Porto, Porto, Portugal Phiture Tempo inteiroAbout PhiturePhiture has been a pioneer in the fashion industry since 2015, revolutionizing on-demand production and one-to-one personalization at scale. Our cutting-edge technology empowers brands to reduce waste, optimize margins, and meet customer demands with precision and efficiency. As we continue our journey, we seek a visionary Director of Technical...
-
Senior Compliance Director
2 semanas atrás
Porto, Porto, Portugal Moody'S Investors Service Tempo inteiroAbout the RoleWe are seeking a highly experienced Senior Compliance Director to join our team at Moody's Investors Service. This is a unique opportunity to lead on regulatory engagement and support the development of our compliance program.Job SummaryThe successful candidate will be responsible for leading on responses to regulatory requests, providing...
-
Customer Experience Strategist
3 semanas atrás
Porto, Porto, Portugal Buscojobs Portugal Tempo inteiroCompany Overview">Our client is a leading global technology and payments partner, delivering seamless personalised shopping experiences to over 29 million international shoppers. With 2,000 employees spread across 50 countries, they integrate with 300,000 point of sale systems in luxury retailers and brands.Salary: €80,000 - €110,000 per annum (dependent...
-
Senior Sales Engineering Director
Há 2 dias
Porto, Porto, Portugal Dorel Juvenile Group Tempo inteiroAbout Us: Dorel Juvenile GroupOverview: As the world's leading juvenile products company, we help families live carefree lives by providing high-quality products available in over 100 countries. We are committed to innovation, quality, and customer satisfaction.Job Summary: We are seeking a highly experienced Senior Sales Engineering Director to lead our...
-
Director of Cloud Infrastructure and Cybersecurity
2 semanas atrás
Porto, Porto, Portugal Michael Page Tempo inteiroCompany OverviewAt Michael Page, we're committed to helping our clients succeed in their IT infrastructure and operations management needs. We're looking for a seasoned professional to lead our team as the Director of Cloud Infrastructure and Cybersecurity.About the RoleWe're seeking an experienced leader with a strong background in cloud infrastructure and...
-
Customer Experience Strategist
1 semana atrás
Porto, Porto, Portugal Match Digital Tempo inteiroJob DescriptionThe Customer Insights Manager plays a crucial role in delivering best-in-class customer experiences across all touchpoints. This position requires collaboration with internal and external stakeholders to review, govern, and propose improvements for both digital and physical customer touchpoints.ResponsibilitiesDevelop an understanding of...
-
Porto, Porto, Portugal Swordhealth Tempo inteiroSenior Sales Leadership Opportunity at Sword HealthSword Health is on a mission to revolutionize the healthcare industry by harnessing technology to prevent and treat pain. As an Executive Director of Sales Expansion, you will play a pivotal role in driving business growth and shaping the company's sales strategy.About the Role:We are seeking an experienced...
-
Director of Corporate Communications
Há 2 dias
Porto, Porto, Portugal Phiture Tempo inteiro**Job Title:** Director of Corporate Communications**Location:** Porto, Portugal**Salary Range:** €60,000 - €80,000 per year**About the Role:**We are seeking a highly skilled and experienced Director of Corporate Communications to join our team at Phiture in Porto, Portugal. As a key member of our communications team, you will be responsible for...
-
Senior Data Integration Specialist
Há 3 dias
Porto, Porto, Portugal Metyis Ag Tempo inteiroAbout Metyis AgMetyis Ag is a global company that collaborates with business partners and clients to create and implement capacities and capabilities required to improve future performance. We operate across a wide range of industries, focusing on driving sustainable growth for industry-leading organisations.Our embedded partnership model enables us to...