Senior Customer Experience Specialist

Há 14 horas


Porto, Porto, Portugal Cross Border Talents Tempo inteiro

Improve customer satisfaction and build long-lasting relationships with French-speaking clients in our Porto office.

We are looking for an experienced professional to join our team as a Senior Customer Experience Specialist. In this role, you will be responsible for providing exceptional customer service and support to our clients through various communication channels.

Key Responsibilities:

  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Provide personalized solutions to meet the needs of each client
  • Collaborate with internal teams to ensure seamless customer experience

Requirements:

  • Native or near-native fluency in French
  • Strong customer service skills and ability to work in a fast-paced environment
  • Excellent communication and problem-solving skills

What We Offer:

  • A competitive salary package of €1,400 per month
  • A guaranteed performance bonus of €100 for the first three months
  • Daily meal allowance of €9 and transportation reimbursement up to €40
  • Private medical insurance after four months

Work Schedule:

  • Monday to Saturday, with rotating shifts from 7 AM to 7 PM

How to Apply:

  1. Send us your CV in French
  2. Participate in timed assessments in French and office tools
  3. Complete a physical or video interview

Documents Needed:

  • EU Citizenship
  • Portuguese Residence Card
  • Visa D (work visa or job seeker)

Note: You must have a valid address in Porto or within 30 km and all necessary work documents.



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