Senior Customer Experience Specialist
Há 14 horas
Improve customer satisfaction and build long-lasting relationships with French-speaking clients in our Porto office.
We are looking for an experienced professional to join our team as a Senior Customer Experience Specialist. In this role, you will be responsible for providing exceptional customer service and support to our clients through various communication channels.
Key Responsibilities:
- Respond to customer inquiries and resolve issues in a timely and professional manner
- Provide personalized solutions to meet the needs of each client
- Collaborate with internal teams to ensure seamless customer experience
Requirements:
- Native or near-native fluency in French
- Strong customer service skills and ability to work in a fast-paced environment
- Excellent communication and problem-solving skills
What We Offer:
- A competitive salary package of €1,400 per month
- A guaranteed performance bonus of €100 for the first three months
- Daily meal allowance of €9 and transportation reimbursement up to €40
- Private medical insurance after four months
Work Schedule:
- Monday to Saturday, with rotating shifts from 7 AM to 7 PM
How to Apply:
- Send us your CV in French
- Participate in timed assessments in French and office tools
- Complete a physical or video interview
Documents Needed:
- EU Citizenship
- Portuguese Residence Card
- Visa D (work visa or job seeker)
Note: You must have a valid address in Porto or within 30 km and all necessary work documents.
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