Customer Experience Specialist

Há 8 horas


Porto, Porto, Portugal Sitel Corp. Tempo inteiro

About Us

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Sitel Corp. is a leading provider of customer experience solutions, and we are seeking an experienced Customer Experience Specialist to join our team.

Job Summary

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We are looking for a highly skilled and motivated individual who can provide exceptional customer service and support in the Danish language. As a Customer Experience Specialist, you will be responsible for handling customer inquiries and resolving issues in a timely and professional manner.

About the Role

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This is a full-time position based in Porto, Portugal. The successful candidate will have native or fluent Danish skills (C2 level) and advanced English communication skills (at least C1 level). You will be working closely with our customers to understand their needs and provide personalized support.

Responsibilities

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  • ">
  • Handle customer inquiries via phone and email in a courteous and professional manner">
  • Provide first contact resolutions to customer queries">
  • Offer specialized customer support through written and phone communication">
  • Build meaningful relationships with customers by answering their questions in a friendly and professional manner">
  • Meet and exceed our customer service quality goals, compliance regulations, and productivity targets">

Requirements

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To succeed in this role, you will need to have:

  • ">
  • Native or proficient level of Danish (C2)">
  • Advanced level of English (at least C1) both verbal and written">
  • Strong communication skills – with excellent phone conversation skills, attentive listening, and superior writing skills">
  • Analytical and problem-solving skills with strong attention to detail">
  • Desire to learn and advance, be a curious investigator and problem solver">
  • Must hold EU citizenship or valid work permit for Portugal">
  • Be a local candidate or willing to relocate to Portugal (work on site - Porto)">

What We Offer

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As a valued member of our team, you will receive:

  • ">
  • Relocation package">
  • Competitive wages">
  • Paid professional training">
  • Employee discounts">
  • Private healthcare & dental insurance (after six months of employment)">
  • Growth opportunities through various development programs">
  • Fun and engaging company-wide initiatives, including our EverBetter wellness program">
  • Job stability">
  • Life-long skills and experience">
  • Excellent work culture">

About Sitel Corp.

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We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.



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