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Customer Experience Specialist
2 meses atrás
We are seeking a skilled Customer Experience Representative to join our team at Carwow Group.
About the Role
This is an exciting opportunity to work with a dynamic and innovative company that is revolutionizing the car-buying experience. As a Customer Experience Representative, you will be the first point of contact for customers coming into the business. You will play a crucial role in ensuring that we offer the best possible car-buying and selling experience.
Responsibilities
- You will have experience of working in a busy customer-facing environment and making outbound calls and sending emails to customers.
- Experience of working in the automotive industry is desirable but not essential.
- You will measure your success in quickly ascertaining customers' needs and handing them over to the appropriate departments.
- You will be a self-starter who is organized and able to manage your own workload.
About Us
We are driven by a passion for getting people into cars. Our mission is to create a seamless and enjoyable car-buying experience for our customers. We believe in being proactive, positive, and committed to excellence in everything we do.
What We Offer
- A competitive salary to fund your dream holiday or other goals.
- A generous benefits package including private healthcare, meal allowance, and enhanced holiday package.
- Opportunities for professional development and growth within the company.
- A collaborative and dynamic work environment with a diverse team of professionals.
- The latest technology to help you succeed in your role.
Requirements
- You will have experience of working in a contact centre environment, dealing with a high volume of inbound calls, emails, and chats.
- You will be an effective communicator and able to interact with people in different environments.
- You will be curious, a problem solver, and quick thinker who can find the best solution to any challenge.
Location
We are based in the UK and this role will require you to work from our office location. However, we also offer flexible working arrangements, so you may have the opportunity to work from home or other locations occasionally.
Salary
The estimated salary for this role is £25,000-£35,000 per annum, depending on experience and qualifications.
