Customer Experience Specialist
1 semana atrás
We're seeking a talented Customer Experience Specialist to join our team at ManpowerGroup.
About the Role:
As a key member of our guest services team, you will play a vital role in ensuring that our clients receive exceptional service. You will be the primary point of contact for guests, handling inquiries, resolving issues, and providing support through various channels, including chat, email, and telephone.
Your Key Responsibilities:
- Listen attentively to guests' concerns and respond promptly to resolve their queries.
- Maintain accurate records of guest interactions, ensuring seamless communication across multiple channels.
- Provide clear, concise information to guests, navigating complex IT tools and browsers as needed.
- Collaborate with colleagues to share knowledge and best practices, fostering a positive working environment.
- Promote a culture of excellence, adhering to high standards of customer service at all times.
Your Requirements:
- Native-level fluency in Brazilian Portuguese and English (C1).
- Excellent problem-solving skills, with a solution-driven mentality.
- A positive attitude, motivated to tackle challenging customer issues.
- An open mind, adaptable to changing priorities and business processes.
- Intermediate IT skills, comfortable using various online tools and browsers.
- A strong desire to work in a fast-paced, international environment, embracing diverse cultures and languages.
Benefits and Perks:
- A competitive salary of approximately $50,000 per year, commensurate with experience.
- A comprehensive benefits package, including bonus incentives and paid training programs.
- A dynamic learning and development platform, tailored to your needs and career aspirations.
- The opportunity to work from our beautiful offices, surrounded by like-minded professionals.
- A thriving, open-minded work culture, prioritizing teamwork and collaboration.
Why Join Our Team?
At ManpowerGroup, we value our employees' contributions and offer a range of opportunities for growth and development. If you are passionate about delivering exceptional guest experiences and possess the skills and qualifications outlined above, we encourage you to apply for this exciting opportunity.
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