Customer Experience Ambassador
Há 5 dias
About Finoa Gmbh
">Finoa Gmbh is a leading cryptocurrency management platform in Europe, offering cutting-edge technologies and high levels of autonomy.
Job Description:
">We are seeking a Customer Operations Specialist to help shape our excellence and enhance customer experiences through process improvements, documentation, and application optimization.
Your Key Responsibilities:
">- ">
- Investigate and resolve customer inquiries with technical expertise">
- Evaluate product features, propose changes, and provide recommendations for improvement">
- Create operation instructions to extend our knowledge base">
- Act as an owner, resolve customer problems via email, chat, and video call">
Requirements:
">- ">
- At least 1 year of technical support experience (FinTech or Web3 experience preferred)">
- Proficient IT knowledge and skills, including mobile device platforms">
- Effective problem-solving, decision-making, organizational, and time management skills">
- A strong interest in blockchain technology and crypto assets">
- Excellent written and spoken English (German is a plus)">
- Ability to work successfully in a team environment and independently">
- Knowledge of productivity tools like Jira, GitLab, and Zendesk">
- Advanced knowledge of Excel and Google docs (SQL is a plus)">
What We Offer:
">- ">
- A competitive salary of approximately €60,000 per year">
- 25 vacation days per year, with an additional day for each year of service up to 30 days">
- Access to cutting-edge technologies and international working environments">
- Flexible working hours and hybrid work setup from both Berlin and Porto offices">
- Fitness and mental health memberships">
- Hot/cold drinks and snacks in the office, and regular All Hands meetings with pizza">
Join us at Finoa Gmbh
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