Senior Customer Support Specialist
2 semanas atrás
**Job Title:** Senior Customer Support Specialist
We are currently looking for a highly skilled and motivated individual to join our multicultural team in Porto, Portugal. As a Senior Customer Support Specialist, you will be responsible for providing exceptional customer service to our clients.
**About the Role:
In this role, you will be the main point of contact for our Dutch-speaking clients. You will be required to communicate effectively with them, understanding their needs and resolving any issues they may have.
**Responsibilities:
- Provide top-notch customer service to our clients.
- Respond to client inquiries in a timely and professional manner.
- Troubleshoot and resolve client issues efficiently.
- Collaborate with internal teams to resolve complex issues.
- Participate in continuous training and development to stay up-to-date on product knowledge and industry trends.
**Requirements:
- Native or fluent Dutch speaker (mandatory).
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Strong problem-solving skills and attention to detail.
- Availability to work full-time with rotating schedules.
**What We Offer:
- Competitive salary above average (€60,000 - €80,000 per year) based on experience.
- Opportunity to work from home or on-site in Porto.
- Monthly meal allowance.
- Comprehensive health insurance.
- 22 vacation days per year.
- Great multicultural team / working environment.
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