Senior Customer Support Specialist

2 semanas atrás


Porto, Porto, Portugal Buscojobs Portugal Tempo inteiro

**Job Title:** Senior Customer Support Specialist

We are currently looking for a highly skilled and motivated individual to join our multicultural team in Porto, Portugal. As a Senior Customer Support Specialist, you will be responsible for providing exceptional customer service to our clients.

**About the Role:

In this role, you will be the main point of contact for our Dutch-speaking clients. You will be required to communicate effectively with them, understanding their needs and resolving any issues they may have.

**Responsibilities:

- Provide top-notch customer service to our clients.

- Respond to client inquiries in a timely and professional manner.

- Troubleshoot and resolve client issues efficiently.

- Collaborate with internal teams to resolve complex issues.

- Participate in continuous training and development to stay up-to-date on product knowledge and industry trends.

**Requirements:

- Native or fluent Dutch speaker (mandatory).

- Excellent communication and interpersonal skills.

- Ability to work in a fast-paced environment and adapt to changing priorities.

- Strong problem-solving skills and attention to detail.

- Availability to work full-time with rotating schedules.

**What We Offer:

- Competitive salary above average (€60,000 - €80,000 per year) based on experience.

- Opportunity to work from home or on-site in Porto.

- Monthly meal allowance.

- Comprehensive health insurance.

- 22 vacation days per year.

- Great multicultural team / working environment.



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