Senior Technical Support Specialist

Há 1 mês


Porto, Porto, Portugal Critical Manufacturing Tempo inteiro
Job Title: Senior Technical Support Specialist

Critical Manufacturing, a leading provider of MES software, is seeking an experienced Senior Technical Support Specialist to join our team in Porto, Portugal.

Estimated Salary: €55,000 - €70,000 per year (depending on experience).

About the Company

Critical Manufacturing empowers high-performance operations with innovative MES software. With a global presence and headquarters in Porto, Portugal, we develop cutting-edge solutions for industries like Semiconductor, Electronics, Medical Devices, and more.

We are recognized as a Leader by Gartner for three consecutive years and are part of ASMPT, the world's largest supplier of best-in-class equipment and technological process partner for the electronics and semiconductor industries.

About the Role
  • Provide primary support to customers by addressing their technical inquiries and resolving issues efficiently.
  • Contribute to the continuous improvement of support procedures, tools, and runtime environments.
  • Collaborate with internal Product teams to troubleshoot and resolve complex problems.
  • Log and track issues to ensure timely communication with customers.
Requirements
  • Minimum 2 years of experience in application support.
  • Excellent interpersonal and communication skills.
  • Strong time management, organization, and prioritization abilities.
  • Detailed-oriented with thorough work quality.
  • Teamwork and initiative to drive continuous improvement.
  • Self-motivated and creative problem-solver.
  • Fluent English skills, both spoken and written.
Desirable Qualifications
  • Programming skills in C# or TypeScript.
  • Experience with SQL Server.
  • Knowledge of scripting languages such as PowerShell or Bash.
Commitment to Diversity, Equity, and Inclusion

Critical Manufacturing values diversity, equity, and inclusion and welcomes applications from individuals of all backgrounds. We aim to create an inclusive environment where everyone has equal opportunities to succeed and thrive.



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